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We empower our employees to manage their financial well-being and help them plan for the future
Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.
Job Purpose
The Client Onboarding Intermediate Analyst is responsible for delivering accurate, efficient, and compliant account opening function for retail banking customers. The role supports frontline and digital channels by ensuring all customer onboarding activities meet regulatory, risk, and internal policy requirements while providing a positive customer experience. The candidate is expected to be responsible for handling daily BAU activities including account opening and customer onboarding, compliance and risk management, delivering operations and service quality, stakeholder collaboration, and team management.
Key Responsibilities
Account Opening & Customer Onboarding
- Process retail bank account opening requests (e.g., savings, current, and bundled accounts) across branch and/or digital channels
- Verify customer identity and documentation in line with KYC, AML, and regulatory requirements
- Ensure accurate data capture and timely completion of account setup within service level agreements (SLAs)
- Resolve documentation gaps or discrepancies by coordinating with business development teams, sales and service teams, or customers
Compliance & Risk Management
- Adhere strictly to AML, KYC, sanctions screening, and local regulatory requirements
- Perform customer due diligence (CDD), enhanced due diligence (EDD), and risk profiling where required
- Identify, escalate, and document potential risk or compliance issues in accordance with escalation protocols
- Maintain audit-ready documentation and support internal and external audits
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
- Makes evaluative judgments based on the analysis of factual information
Operations & Service Quality
- Provide an excellent standard of service to our clients both internally and externally
- Ensure high quality, error-free processing and contribute to minimizing rework and customer complaints
- Track and manage account opening cases through internal systems and workflows
- Support process improvements to increase efficiency, accuracy, and turnaround time
- Meet individual productivity, quality, and risk metrics
- Identify opportunities for process improvements and drive digital enhancements and AI adoption to streamline processes
Stakeholder Collaboration
- Work closely with branch staff, sales teams, compliance, and operations partners
- Provide guidance to frontline teams on account opening requirements and documentation standards
- Participate in training, policy updates, and system enhancements related to customer onboarding
- Act as the primary point of contact for escalations, cross-functional collaboration, and reporting
Team Management
- Oversee day-to-day team operations, ensuring efficiency, quality, and adherence to processes and policies
- Disciplined capacity and leads pipeline planning for account establishment for new and existing clients
- Track and report on team performance metrics, productivity, and key deliverables
- Identify and assume ownership of issues
- Take responsibility for assigned tasks and prioritize to ensure expectations are met.
- Co-ordinate and maintain a calendar of tasks for the team, ensuring the team meets the agreed deadlines.
- Implement effective risk awareness within the team, ensuring each member of the team adheres to all documented controls.
Qualifications
Education
- Bachelor’s degree or equivalent practical experience in Banking, Finance, Business, or a related field
Experience
- Minimum 5 years of experience in retail banking operations, account opening, customer onboarding, or banking back-office roles
- Prior exposure to KYC/AML processes is preferred
Skills & Competencies
- Strong attention to detail and commitment to accuracy
- Good understanding of retail banking products and account structures
- Familiarity with KYC, AML, and regulatory onboarding standards
- Effective communication and coordination skills, with intermediate problem solving skills
- Ability to manage multiple cases and meet deadlines in a high-volume environment
- Comfortable working with banking systems and digital tools
- Ability to build a strong and trusted working relationship with your team and colleagues
- Completion of all assigned trainings and management of your own training path by identifying personal training needs and opportunities.
Behavioral Expectations
- Demonstrates integrity and strong risk awareness
- Customer-focused mindset with a commitment to service excellence
- Team-oriented with the ability to work collaboratively across functions
- Proactive in identifying issues and suggesting improvements
Development value:
This is an ideal position for a candidate with strong banking, financial services sales and support experience who wishes to excel in their career in Wealth management, particularly in relation to client onboarding and servicing, back office support and oversight governance of functions & activities.
The role will also present opportunities for involvement in departmental and inter-departmental initiatives which are outside day-to-day BAU tasks.
The role will provide opportunity for the candidate to participate in cross-functional initiatives
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Job Family Group:
Consumer Sales
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Job Family:
Consumer Sales Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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