Position Overview:
As a Client Partner within our Professional Services team, you will play a pivotal role in driving revenue growth by selling consulting, education and other strategic offerings to our clients. You will act as a trusted advisor to customers, understanding their business objectives and aligning them with our professional services offerings to maximize the value of our SaaS solutions. The Client Partner will be instrumental in fostering long-term relationships and ensuring customer success through the effective delivery of services.
Key Responsibilities:
Sales and Business Development:
- Develop and execute a territory and account strategy to drive the growth of professional services revenue.
- Collaborate with Client Executives and other sales team members to co-sell services alongside software sales.
- Leveraging the Blue Yonder Composable Journey motion, conduct needs assessments to identify customer pain points and opportunities for professional services engagements.
- Identify, qualify, and close opportunities for consulting, education, and other services related to our SaaS and on premise solutions.
- Develop strategies to enhance client retention and satisfaction.
Client Engagement:
- Serve as the primary point of contact for all clients in assigned territory, regarding professional services sales.
- Build and maintain strong relationships with key stakeholders, including customer executives, project managers, and technical leads.
- Present tailored service proposals, Statements of Work (SOWs), and pricing models aligned to client goals and budget.
- Build collaborative relationships that increase the customer’s value of Blue Yonder Services and expand future business opportunities.
- Collaborate with appropriate Blue Yonder teams on the client's behalf to deliver success and establish credibility.
- Demonstrate deep industry knowledge and experience within the appropriate vertical, providing advice to customers regarding best practices.
Collaboration and Internal Alignment:
- Partner with delivery teams to ensure services are scoped accurately, setting the stage for successful project execution.
- Work closely with customer success teams to identify upsell and cross-sell opportunities for services.
- Provide feedback from customers to inform service offering development and enhancements.
Performance and Reporting:
- Achieve or exceed annual professional services sales quotas and performance metrics.
- Maintain accurate records in CRM systems, including opportunity pipelines, forecasts, and closed deals.
Required Qualifications:
- Experience:5+ years of experience in services sales, professional services, or consulting, preferably within a SaaS or technology environment with a proven track record in supply chain with a focus on grocery, CPG and Life science.
- Education:Bachelor’s degree in Business, Information Technology, or a related field. MBA is a plus.
- Skills:Proven ability to understand client business challenges and articulate how services can address those needs.
- Sales Acumen:Strong track record of meeting or exceeding sales quotas for services.
- Communication:Excellent verbal, written, and presentation skills, with the ability to engage with stakeholders at all levels.
- Collaboration:Ability to work effectively in a cross-functional team environment.
Preferred Qualifications:
- Familiarity with SaaS business models and software implementation processes.
- Experience selling to enterprise-level customers.
- Understanding of project delivery methodologies
- Proficiency with CRM tools (e.g., Salesforce) and sales enablement platforms.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
