At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
We're hiring a Client Relationship Administrator to be the first point of contact for our clients. In this role, you will address client concerns, anticipate challenges, and provide support across our suite of products and services. You will communicate with existing clients in person, over the phone, and via email to understand their needs and provide guidance and industry expertise.
Responsibilities:
- Build and deepen client relationships, driving satisfaction and advocacy as reflected in Net Promoter Score (NPS) results.
- Work with a complex client base to plan proxy and interim distributions accurately and efficiently for both Registered and Beneficial shareholder base.
- Provide timely, accurate updates on mailing status, voting progress, and other project-related inquiries.
- Partner with teammates and cross-functional groups to improve internal processes and enhance the client experience.
- Appropriately communicate and escalate external client concerns in a timely manner to mitigate risk.
- Update and monitor internal reports to ensure the timely and efficient progress of each campaign.
- Analyze straightforward issues using technical experience, sound judgment, and precedents; understand key business drivers to solve problems and advise clients appropriately.
- Contribute to continuous improvement by using and creating departmental procedures and participating in annual reviews, as well as participating in projects that improve client satisfaction and processing efficiency.
- Participate in annual departmental and cross-functional training to broaden industry knowledge and experience.
Qualifications:
- 2-3 years experience in a client service or client-facing role.
- Ability to work in a fast-paced, high-pressure environment.
- Must be detail oriented, demonstrate the ability to multi-task, and have excellent time management skills.
- Outstanding presentation, written and verbal communication skills.
- Possess the ability to establish good personal and working relationships with clients.
Salary range $25 - $28 hourly. Bonus Eligible.
