Client Relationship Manager
The University of Queensland
Unknown, Queensland, Australia
Full-Time
Competitive
HybridManager
About This Opportunity
The Client Relationship Manager leads the client relationship and stakeholder engagement activities of the UQ Veterinary Teaching Hospital (VTH).
This pivotal role sits at the heart of a collaborative and purpose-driven environment in the VTH Management team, strengthening partnerships across the veterinary sector while supporting high-quality student training and business sustainability.
Working closely with VTH leadership and School stakeholders, you will help elevate the profile and impact of the Veterinary School, contributing to a shared vision of excellence in veterinary science and creating meaningful value for clients, students, and the wider community.
Key responsibilities will include, but not limited to:
Lead client focussed initiatives through feedback and communications relation to experiences in the hospital and work with departmental stakeholders to resolve client concerns.
Lead client engagement and communication initiatives, ensuring exceptional service delivery and continuous improvement through feedback and insights.
Develop and maintain strategic relationships with veterinary practices, industry partners, and community stakeholders to support caseload growth and training outcomes.
Partner with internal teams to deliver engagement, communications, and advancement initiatives, including events, campaigns, and social media management for the Veterinary Teaching Hospital.
Lead and develop the UQ Vets Client Liaison Team, fostering a welcoming and compassionate approach in a high-performance, client-focused culture in both the Small Animal and Equine Hospital reception.
This is a full-time, fixed term position through to 27th August 2027, at HEW Level 7.
A degree in business, communications, or marketing with at least four (4) years subsequent relevant experience, or an equivalent combination of education and experience.
Demonstrated experience in communication, marketing, or stakeholder engagement within a professional service environment.
Strong interpersonal and networking skills, with the ability to build and sustain meaningful relationships across industry and community stakeholders.
Experience engaging with external clients, including industry bodies and members of the public.
Demonstrated cultural awareness and ability to engage effectively with diverse communities.
Proven ability to contribute to business development while supporting learning and development outcomes.
Experience promoting clinical services or complex operational environments is highly regarded.
For more information about this opportunity, please contact the Hiring Manager Anouska Gothard a.gothard@uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.
When you apply, please ensure you upload a resume and cover letter summarising how your background aligns to the ‘About You’ section.
Pre-employment checks may include verification of the right to work in Australia, criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.
We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing talent@uq.edu.au or calling +61 7 3365 2623.
Applications close Thursday 6 August 2026 at 11.00pm AEST (R-67250)