Client Relationships Lead, Regional & Challenger Banks (6 months contract)

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The Client Relationships, Lead will be responsible for fostering client relationships and providing support on common client issues.

What You Will Do:

• Providing multi-level support to our Clients on day-to-day issues and service requests.

• Identifying opportunities that best address strategic initiatives and the flow of information.

• Building and maintaining stakeholder relationships with products, operations, finance and other functional departments.

• Providing continuous support and coordination of key initiatives and projects through consultation with internal stakeholders.

• Lead bi-annual Account Planning process for portfolio.

• Provide biweekly updates and monthly market reports.

• Researching client issues and providing continuous service while working towards a resolution.

• Identifying industry trends and concerns by collecting and analyzing client and marketplace data.

• Recognizing common client issues and leading recommendations for resolution.

What You Bring:

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

• Experience with payment products and services.

• Proficiency in identifying and addressing client concerns and maintaining positive relationships, ensuring smooth interactions and resolving issues promptly.

• Strong interpersonal, communication and presentation skills.

• The ability to facilitate small group discussions, fostering collaboration and constructive dialogue.

• You are a team player and are skilled in prioritizing tasks, managing deadlines and coordinating activities efficiently.

What We’re Offering:

The hiring range for this position is $135000 CAD- $160000 CAD annually.Flexible hybrid work model for better work-life balance.

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.