Join our team to shape the future of client service in a dynamic and global environment. Unlock your potential by leveraging your expertise in Trade Finance to drive client satisfaction and business growth.
As the Client Service Team Lead within the Client Service Team, you will oversee the success of Client Service Account Managers who manage portfolios for large corporate or financial institution clients. You will handle Human Resource functions such as performance management, career planning, development, training, and addressing performance issues. Additionally, you will ensure Operational Controls, Compliance Adherence, and Staff Readiness Communication are maintained for your industry. Your role involves ensuring that Client Service Account Managers deliver exceptional service to clients, including resolving complex and non-routine issues. You will also provide management with advice on all service and administrative matters.
