Join a client-obsessed team that powers our Commercial Investment Bank with exceptional service and operational excellence. You'll be the trusted point of contact for a portfolio of clients, solving problems, coordinating across teams, and strengthening relationships. In this role, you will deepen your expertise in treasury management products and contribute to service innovations. Your multilingual skills help us build inclusive, seamless experiences for global clients. Grow your career with us while making a daily impact on clients and the firm.
As a Client Service Analyst - Bilingual in the Client Service Team within the Commercial Investment Bank, you serve as the primary service contact for a portfolio of clients and support complex treasury products. You will collaborate across Relationship teams, Operations, Treasury Management Sales, and Implementations to resolve issues and deliver exceptional service. You will also apply your language skills to strengthen client relationships and contribute to continuous improvements in how we serve clients.
Job responsibilities
- Serve as the primary point of service contact for your assigned client portfolio.
- Collaborate with Client Service Associates or Senior Associates to address client issues with timely follow-up and clear ownership.
- Resolve issues by identifying underlying problems and patterns to drive durable solutions.
- Act as a liaison between Relationship teams, Operations, Treasury Management Sales, and Implementations.
- Develop expertise in commercial treasury management products and services.
- Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure.
- Prioritize daily tasks using strong time management and organizational skills to maximize productivity.
- Adhere to established policies, procedures, and practices while maintaining a professional presence with clients and teams.
- Provide Chinese Mandarin, Japanese, or Korean translation support for client relationship tasks when needed.
- Participate in joint client calls with Bankers and Treasury Sales Officers, in person and over the phone.
- Contribute to projects that improve client service delivery through innovation and continuous improvement.
Required qualifications, capabilities, and skills
- No prior professional experience required; fresh graduates with outstanding academics and/or internship experience are welcome.
- Business-level proficiency in English and at least one of: Chinese Mandarin, Japanese, or Korean.
- Demonstrated experience working with diverse stakeholders (academic or professional), including resolving issues and providing client or customer support.
- Proficiency with Word, Excel, and PowerPoint to communicate and present information effectively; eagerness to enhance digital literacy.
- Excellent written and verbal communication skills with a customer-focused mindset.
- Strong analytical and problem-solving skills to address client issues effectively.
- Attention to detail to ensure accuracy and compliance with policies and procedures.
- Ability to collaborate effectively across teams and build strong working relationships.
- Ability to work independently with supervision, escalating complex issues to resolve customer requests promptly.
- Strong time management and organizational skills to prioritize tasks and meet deadlines.
- Professionalism and integrity in all interactions; commitment to continuous improvement and innovation.
Additional Information:
- Shift Schedule: Night Shift
- Work Setup: Full Time Onsite
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
