Client Service Representative

At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people.

Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team.

As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation.

Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you.

Position: Client Service Representative

Direction From: Client Executive and Client Executive Assistant

Supervisor: Operations Manager

Commercial Property and Casualty Insurance Agency is seeking to hire a highly motivated, detail-oriented individual, preferably with property and casualty insurance knowledge, who has a strong focus on career advancement and desires to become an integral member of the team.

No selling involved.

The Client Service Representative is a clerical position that interacts with and supports both agency clients and fellow associates through execution of the following:

• Process paperwork for new and renewal insurance coverage which can include endorsements, certificates of insurance, auto ID cards, and evidence of property insurance

• Promptly and effectively respond to client email and phone requests

• Create and update client information in the agency business system

• Support requests from internal associates for detailed information and reports

• Follow detailed processes to ensure accuracy of insurance documents and contracts

• Utilize the agency business system to follow up on critical tasks

Requirements:

• Previous experience in commercial property / casualty insurance desired.

• Must have or be able to obtain a PA Property and Casualty Producer license.

• ·Have an intermediate level of skill in Microsoft Excel®.

• Demonstrate excellent listening and communication skills

• Must be very detail oriented.

• Be able to evaluate and prioritize multiple projects/tasks while maintaining a high level of internal/external customer service.

• Can carry a project to a successful completion.

• Be able to successfully manage urgent matters.

• Be able to work in a collaborative, team-oriented environment, fostering empowerment and ownership for Service Beyond Expectations.

• Must have the drive and ability to grow professionally by earning/maintaining approved advanced learning accreditations/designations.

Work Environment:

• Working hours are 8:00 AM to 5:00 PM Monday through Friday. No weekends or holidays.

• Professional, modern office environment.

• We provide and pay for all necessary training, testing and licensing.

• Paid parking in Erie Parking Authority garage.

• Excellent compensation and benefit package.

The expected pay range for this position is $23.00 an hour to $24.04 an hour and will be impacted by factors such as the successful candidate’s skills, experience, and work location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and commissions for some positions.