For this U.S. based position, the expected compensation range is $26.15 - $39.23 per hour. In addition, this position is eligible for overtime pay and may also include premium pay or differentials, depending on location.
The compensation rate for this position is for candidates located within the United States. Individual pay is determined by several factors including knowledge, job-related skills, experience, and relevant education or training.
The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical, (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well-being programs and recognition (including service anniversary) , 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date) , opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.
Position Summary
The Client Service Administrator supports all aspects of the Technical Support Team functions. This position will assist in maintaining day-to-day operations of the department.
Duties and Responsibilities
- Answers all inbound service calls transferred from Call Center for existing cases.
- Develops and maintains inbound call reports for Customer Response Center (CRC) in Lancaster and for the 24x7 Global Call Center.
- Assists team with updating Acumatica (CRM/ERP) with information related to Service Contracts, Equipment, SLAs/Entitlements and customer/portal users.
- Monitors Service Team's email inbox to create new cases and/or respond to manual requests.
- Completes order management steps to ensure timely processing of customer orders.
- Validates that customer orders align with parts quotes and terms and conditions.
- Ensures the customers are not on credit hold prior to processing orders or receiving technical support.
- Submits parts replenishment requests for (Critical Spare Parts Kit) CSPK consumption at customer sites.
- Follows up with Supply Chain, Logistics and Production regarding open Service Parts Orders and their statuses.
- Monitor RR/RC processing progress with Supply Chain and Operations to ensure timely resolution, sending regular status reports to the Customer Service Leader.
- Supports the team of Technical Support Specialists as needed for timely customer responses and case resolution.
- Assists sales team with miscellaneous requests often with little or no notice.
Position Qualifications
- High school diploma or equivalent
- Associates degree
- 2+ years of experience in administrative role
Knowledge, Skills, and Abilities
- Excellent verbal and written communication skills.
- Excellent interpersonal, Sales and Customer Service skills.
- Knowledge of MS Office suite required .
- Intermediate to advanced knowledge of Microsoft Excel
- Requires understanding of how to navigate through cloud-based tools such as CRM, ERP and other platforms.
- Excellent organizational skills and attention to detail.
- Ability to multitask in a fast-paced Customer-facing environment.
Physical Requirements/Abilities (If necessary)
- Office environment working primarily at a desk on a computer
- Ability to sit for long periods of time.
- Must be able to lift to 25 pounds at times.
Ready to bring your organizational skills to a team that appreciates them? Apply today!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 54,400 - USD 81,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation , youth education initiatives, and military leave benefits.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
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150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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