Client Services Operations Representative

Job Description

What is the opportunity?

The Client Services Operations Representative role supports the overall RBC Purpose of helping clients thrive & communities prosper and enhances the overall client experience by providing accurate and timely processing on all service requests.

What will you do?

• Deliver a superior and high quality customer service experience to our policyholders and Advisors and other key relationships. Be agile and submit or support innovative ideas and process improvements to enhance the customer service experience.
• Act on client requests for policy changes and/or information. Take appropriate action on urgent and complex cases in accordance with the policy terms and company philosophy. Accurately update our workflow tracking system and ensure all relevant documents are uploaded to the electronic policy file.
• Possess a diverse knowledge of our products (Critical Illness, Disability, Long Term Care) and administration systems. Administer policies in adherence to administration functionality and procedures as established in our SOP (standard operating procedures).
• Handle and resolve complaints effectively.
• Meet or exceed Team and Individual Service Level Agreements by effective prioritization of fluctuating workflows. Prioritize and organize workload effectively to ensure time is utilized wisely and individual productivity is being met or exceeded.
• Engage in cross training on all lines of business. Support other team members by sharing knowledge and mentor to build confidence.

What will you need to succeed?

Must have

• 3 to 5 years experience in a high volume customer service environment possessing a high degree of professionalism
• Excellent time management, organizational skills and ability to manage workload to meet deadlines
• Excellent communication skills (written & verbal)
• Strong interpersonal & collaborative skills and the ability to work in a team environment
• Strong attention to detail

Nice to have

• College or University degree preferred
• Bilingual in English and French is an asset
• Sound decision making skills
• Strong PC skills required including ability to trouble shoot problems
• Strong working knowledge of our administration systems (including Ingenium, Passport, Bedrock, Broker and Career Capsil and ancillary applications)
• Strong technical skills including the Microsoft office suite of products and Webex

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

• Working with an award-winning team Awards | RBC Diversity & Inclusion
• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
• Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
• Flexible work arrangements and leaders who support your needs—both personal and professional.
• An opportunity to have real impact on the lives of our clients and the communities you serve.
• RBCI software tools to boost your productivity

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-23

Application Deadline:

2026-07-09

Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$40,000.00 - $60,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.