Client Services Project Manager, CX

We are seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects. In this role, you will assist in day-to-day project coordination, documentation, and communication while learning best practices in AI and SaaS delivery. This position is ideal for someone looking to grow their project management career in a modern, AI-driven environment.

Role Description:

• Manage delivery of software and AI-enabled projects under guidance of senior project managers.
• Maintaining project plans, schedules, RAID logs, and delivery documentation.
• Track project progress, risks, and dependencies and escalate as needed.
• Prepare and contribute to customer and internal status communications.
• Coordinate meetings, action items, and follow-ups across cross-functional teams.
• Support adherence to delivery processes, PMO standards, and best practices.
• Adapt to changing project priorities while maintaining attention to detail.

AI Delivery Experience (Preferred)

• Exposure to software delivery involving conversational AI or AI-enabled platforms.
• Basic understanding of AI, LLM, or NLU concepts and terminology.
• Ability to follow and document AI-related requirements and risks.
• Support customer expectation-setting with guidance from senior team members.
• Awareness of common AI risks such as data quality or model limitations.
• Familiar in learning prompt engineering concepts and AI performance metrics.
• Comfort using AI-powered tools for productivity, documentation, or analysis.

Project Management Experience:

• Up to 4 years of experience supporting customer-facing software or SaaS projects.
• Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.
• Experience working in AI, technical, or SaaS environments preferred.
• Developing problem-solving and risk-awareness skills.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.
• PMP, AI, or similar certification a plus

Whats in it for you?

• Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.