Client Services Representative (CSR) – Drug & Alcohol Testing

📍 Temecula, CA (Onsite)
🕒 Full-time, Permanent Position

Join our Team

At TELUS Health, our Drug & Alcohol Testing Services team plays a vital role in fostering safer workplaces and healthier communities. Working as a collaborative and compassionate unit, we support employers, unions, and regulated industries across the U.S. with reliable and compliant testing services.

We’re seeking a Client Services Representative (CSR) who thrives in a fast-paced environment, values teamwork, and takes pride in delivering exceptional service. In this meaningful role, your attention to detail and commitment to care will directly contribute to the safety, integrity, and well-being of the organizations and individuals we support every day.

What You’ll Do

You’ll be part of a team that ensures compliance, reliability, and excellent service. Your responsibilities include:

• Program & Compliance Support:
  Maintain and update testing program databases (DOT, IBEW, biological monitoring); schedule and coordinate tests; track completion and follow-up; produce monthly compliance updates.

• Collection & Operations:Perform specimen collections and receive comprehensive on-the-job training to become a certified collector across all collection methods. Maintain chain-of-custody integrity, accurately complete and upload breath-alcohol test (BAT) forms, and coordinate with labs and collection sites to resolve any missing or incomplete test records.

• Client & Participant Experience:
  Serve as a first point of contact for participants, union members, and clients via phone, email, and in-person; schedule testing, issue documentation (clean cards, authorizations); manage shared inbox and incoming correspondence.

• Background Checks & Administrative Coordination:
  Process background check requests; verify documentation; handle billing/data entry; manage inventory of supplies; prepare and distribute paperwork and outbound mailings/shipments.

What You Bring

Success in this role comes from a balance of customer service excellence, accuracy in compliance work, and teamwork. We’re looking for someone who is eager to learn, adaptable, and committed to supporting both clients and colleagues.

Qualifications that will help you thrive:

• Experience: 1–2 years in customer service, administration, or a similar fast-paced environment.

• Technical Skills: Comfortable using Microsoft Excel, scheduling tools, and data entry systems; quick to learn new software and platforms.

• Communication: Clear, professional verbal and written skills with the ability to build trust and handle sensitive conversations with empathy.

• Detail Orientation: Proven ability to stay organized, maintain accuracy with sensitive data, and consistently follow protocols to support compliance in highly regulated environments.

• Adaptability: Able to multitask, set priorities, and stay calm under pressure while keeping quality top of mind.

• Teamwork: Collaborative spirit with experience supporting colleagues across different functions (e.g., collections, admin, reporting).
  

Bonus skills that set you apart:

• Background in healthcare, occupational health, compliance, or drug/alcohol testing.

• Familiarity with case management or testing systems.

• Knowledge of DOT or union-based testing regulations.

• Experience coordinating background checks or other regulated processes.

• Bilingual fluency (Spanish/English).
  

Why Join TELUS Health?

• Comprehensive benefits package, including group insurance, PTO, and retirement plan.

• Consistent Monday–Friday daytime schedule (no evenings or weekends).

• A supportive team environment with training, mentorship, and career growth opportunities.
  

Base salary range: $42,000– $44,000/year (depending on experience).