Client Services Specialist II - Festivals & Greenfield
AXS
Scottsdale, Arizona
Full-Time
$21
RemoteSenior
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events from concerts and festivals to sports and theater at some of the most iconic venues in the world. Since our founding in 2011, weve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
Were passionate about improving the fan experience and providing game-changing solutions for our clients, and were always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
AXS is hiring a Client Services Specialist for our Festival Division in Scottsdale, AZ. In this role, you will manage client relationships and provide exceptional support for ticketing managers at major events nationwide. You will assist clients with event configuration, troubleshooting, and support for AXS products and services. This position combines relationship management with technical support, delivering front-line, top-notch service to our clients. Were looking for a proactive, customer-focused professional with experience in ticketing who thrives in building strong, lasting client partnerships.
Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
Develop expertise on all products/services, remaining current with all new releases.
Respond to support and service requests from client/venue.
Facilitate the sharing of best practices, offering advice on events and promotion configuration.
Track and report on all client interactions to ensure consistent, high-quality service.
Troubleshoot and resolves or escalates technical support issues.
Assist with event and promotion configuration for full-service clients.
2-4 years of live event ticketing and event programming experience in the music industry
Expertise in Microsoft Office including Word, Excel & Outlook
Proven ability to quickly master new technology
Demonstrated excellent written and verbal communication skills
A commitment to providing excellent service in a fast-paced, high-pressure environment
Ability to successfully handle multiple priorities and complete tasks in a timely manner
Must be flexible about working nights, weekends, and occasional holidays
Pay Scale: $21.27-$24/ hour
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
Curious about the typical interview process for this position? Here's what to expect:
*This schedule may be subject to change.
AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location youll find a team of dedicated, diverse employees (weve dubbed ourselves Fanatix) who create groundbreaking products and services in a fun, fast-paced environment.
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if youre excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
Were an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.