Who we are looking for

A strong leader and critical thinker to be part of our Client Coverage Group (CCG) Client Service team, servicing large, complex Investment Management Japanese client relationships. The team requires someone who is a top performer and able to handle a fast-paced environment. The Client Service – Vice President II (VP) will manage a team delivering a client‑centric service model to our Japanese clients.

Why this role is important to us

The team you will be joining is a part of State Street Investment Management, one of the largest asset managers in the world. We partner with many of the world’s largest, most sophisticated investors and financial intermediaries to help them reach their goals through a rigorous, research-driven investment process. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.

Role Purpose

To provide leadership for CCG Japan Client Services team, owning the design and delivery of a consistent, scalable, and client‑centric service model to drive client satisfaction, retention, and long‑term business growth.

Key Responsibilities

Operating Model & Scalability

• Drive the implementation of a scalable and risk‑aware Client Services operating model aligned to client segmentation, complexity, and growth priorities
• Partner with the COO team on automation, digitisation, and AI‑enabled service solutions, to modernize processes, improve efficiency and service quality
• Own capacity planning, performance oversight, and service quality metrics
• Ensure consistent, accurate, and timely client communications
• Collaborate with APAC client service counterparts across jurisdictions on client deliverables

Senior Client & Client Coverage Partnership

• Partner with the Japan Client Coverage Group leadership to align service delivery with client expectations and growth priorities
• Clearly articulate the Client Services strategy, priorities, risks, and outcomes to senior stakeholders through concise, structured, and data‑driven communications
• Proactively manage stakeholder expectations by providing transparency into service performance, constraints, and improvement plans

People & Culture

• Lead and develop a high‑performing Client Services team, with clear roles, career pathways, and succession plans
• Foster a culture of ownership, openness, and continuous improvement, supported by strong learning and development frameworks

Key Skills & Competencies

• Deep understanding of onboarding client servicing activities and the key drivers of service quality, consistency, and responsiveness
• Strong strategic judgment, with the ability to balance client needs, risk considerations, capacity constraints, and commercial priorities
• Intellectual curiosity and continuous improvement mindset, with a disciplined focus on root causes, operational effectiveness, and measurable service outcomes
• Comfortable operating in ambiguity and making sound decisions in complex, high‑impact situations
• Ability to proactively manage expectations, challenge constructively, and build alignment with senior stakeholders
• Strong people‑management capability, with experience leading and developing teams
• Experience with Japanese SMA and Fund businesses
• 10+ years of experience within the financial services industry
• 3+ years of people management experience
• Fluency in Japanese and proficient in English
• Type 1 Securities Sales representative Required

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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