Client Solutions Architect Manager - Payments - Vice President

Job Description

Required Skills

Responsibilities

• Lead and manage a team of Client Solutions Architects, providing mentorship, guidance, and support to drive high performance and professional growth.
• Establish and maintain strong relationships with key stakeholders, enhancing communication and collaboration across departments.
• Align team objectives with organizational goals and develop strategies to achieve them. Monitor progress and adjust plans as necessary to ensure success.
• Lead the configuration and modification of the firm's products and solutions, often in partnership with Technology, to fit complex client use cases.
• Support Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning.
• Identify and define development requirements for product design enhancements based on client feedback and engage with technical members of client teams to deliver presentations and technical demonstrations.
• Collaborate with product owners to define product requirements and design, ensuring the voice of the client and client use cases are documented as part of the product solution.
• Document and articulate the expected interoperability of products to support the definition of client journey test cases.
• Evaluate and recommend enhancements to product design to ensure scalability and marketability.
• Contribute to the development of product documentation, tutorials, and knowledge-based articles to support customer self-service.
• Track and analyze client usage of our products to ensure results are realized and stay updated on industry trends and emerging technologies.
• Use data-driven decision-making to optimize processes and improve operational efficiency.
• Prepare and present reports on team performance and progress to senior management.