Client Solutions Consultant

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Act as lead for clients’ online experience and sustain relationships with Asset Servicing clients by way of Northern Trust Digital solutions.

The successful candidate will work with a range of EMEA Clients these include GFS, IIG and IOO relationships. (Global Fund Services, Institutional Investor Group and Investment Outsourcing Operations).

The role involves extensive interaction with clients based in the Netherlands; therefore, full fluency in Dutch and English (written and spoken) is a mandatory requirement to support Dutch‑speaking clients and stakeholders.

This role offers the individual exposure to the Client Community both in the Dutch and EMEA markets, to satisfy their training support requirements and to introduce new products. The variety of tasks within the role will allow the individual to develop many skills such as presentation, project management and training.

The successful applicant will have the opportunity to work with the product development teams providing essential feedback and user acceptance testing in relation to the development of new technology including client data feed solutions and API’s.

The successful candidate will be self- motivated and enjoy working as an individual within the team and have the desire to develop the skills & competencies listed below.

The key responsibilities of the role include:

• Consult with complex clients and prospects to analyse and determine the implementation requirements as they relate to the Northern Trust technology product suite
• Works with relationship managers, prospects and clients to gain an understanding of the client needs and implement solutions accordingly. This may include facilitating custom production or system development requests
• Works with client implementation team, relationship team and the production areas to assist in the onboarding of new clients.
• Visits clients to develop understanding of their business, objectives and goals with regards to technology. Documents client calls and prepares status reports for management. Understands the broader market offering in order to provide comparisons with competitor solutions
• Coordinates and participates in training presentations with clients or prospects, virtually or in person
• Keeps abreast of new and existing bank products and services in order to meet the needs and experience of new and existing clients
• Serve as voice of client for Product groups across Northern Trust as they develop and enhance new and existing online and digital delivery channel capabilities

Skills/ Qualifications:

The successful candidate will require the mandatory skills:

• Full fluency in Dutch and English (written & spoken)

The successful candidate will benefit from having:

• Experience in client service, particularly in the use of technology products/on-line tools
• Understanding of financial markets and technology requirements/solutions (e.g. FTP, swift, aggregation, data manipulation, reporting)
• Ability to learn and understand technical products quickly
• Experience in servicing client, flexible and adaptable to change. No two clients are the same
• Strong verbal/written communication skills required along with strong small, medium and large scale in person presentation skill and comfort
• Willingness to work and collaborate in team environments and with peers across Technology, Product and Client Service and Change Management groups
• Note: travel will be required for this position when visiting assigned and new clients; could be international

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.