Clinic Growth Advisor

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Location: We are actively hiring for this role in multiple markets, including:

• Los Angeles, CA

• Seattle, WA

The Clinic Growth Advisor is fully remote with 75% travel.

The Clinic Growth Advisor serves as a trusted partner to veterinary practices, driving adoption of Covetrus technology solutions, improving operational efficiencies, and enhancing customer satisfaction. This role focuses on proactive customer engagement, platform optimization, growth enablement, and risk mitigation, ensuring practices achieve measurable business outcomes and maintain long-term loyalty. This role will also be responsible for the development of strategies necessary to fully optimize our technology solutions with our veterinary practices and effectively communicating the value of workflow efficiencies within their clinic.

Key Responsibilities

Customer Engagement and Retention

• Ensure Satisfaction: Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience.

• Proactive Wellness Checks: Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback.

• Customer Advocacy: Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes with Covetrus tools and services.

• Drive measurable outcomes: Increase dollars in same-store growth and reduce the number of deactivations

• High touch customers: Strong focus on top-tier or strategically significant clinics to drive partnerships with our technology offerings for our clinics’ long-term success.

Platform Adoption and Optimization

• Drive Utilization: Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities, ensuring full adoption of Covetrus solutions.

• Consultative Approach: Assist practices in integrating Covetrus tools into their workflows to boost efficiency and drive measurable growth.

• Configuration and Benchmarks: Help customers understand and utilize platform analytics to achieve baseline benchmarks, ensuring measurable return on investment.

Growth and Upselling

• Proactive Sales Support: Collaborate with Veterinary Relationship Managers (VRMs) to identify growth opportunities, target underperforming accounts, and drive workflow optimization of the tools

• Second-level Demos: Conduct advanced demonstrations of Covetrus solutions to deepen customer understanding and drive faster close rates.

• Upsell Opportunities: Identify and promote additional features and complementary solutions, aligning with customer needs to expand their engagement.

Financial and Operational Support

• Detailed Reporting: Provide customers with financial insights, including usage patterns and recommendations to maximize outcomes.

• Payments Assistance: Resolve customer banking and payment-related inquiries, ensuring smooth financial operations.

Risk Mitigation and Monitoring

• Monitor Account Health: Identify potential risks through >401k savings & company match

• Paid time off

• Paid holidays

• Maternity leave

• Parental leave

• Military leave

• Other leaves of absence

• Health, dental, and vision benefits

• Health savings accounts

• Flexible spending accounts

• Life & disability benefits​

• Identity theft protection

• Pet insurance

• Certain positions may include eligibility for a short-term incentive plan

Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive.

The pay range for this position is as follows:

$83,790-$119,700

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.