Position Summary
The Suites Club Supervisor is responsible for overseeing the daily operations, guest experience, and financial performance of premium suites, club lounges, and VIP hospitality areas within the stadium. This position ensures exceptional service delivery, maintains operational excellence, manages staff and vendor relationships, and supports revenue growth while providing a world-class experience for suite holders, club members, sponsors, and special guests.
Essential Duties and Responsibilities
Guest Experience & Service Excellence
- Ensure exceptional service standards are consistently delivered throughout all premium seating areas.
- Develop and maintain positive relationships with suite holders, club members, sponsors, and VIP guests.
- Address guest concerns, complaints, and service recovery situations promptly and professionally.
- Conduct regular inspections of suites, club lounges, and premium hospitality spaces to ensure cleanliness, organization, and readiness.
Operations Management
- Oversee game day, event day, and non-event operations of suites and club areas.
- Coordinate food and beverage service with catering, concessions, and hospitality partners.
- Ensure operational compliance with stadium policies, health regulations, safety standards, and liquor laws.
- Develop and implement operational procedures to improve efficiency and guest satisfaction.
- Monitor inventory levels and coordinate ordering of supplies and equipment.
Event Planning & Coordination
- Collaborate with event operations, catering, security, housekeeping, and facility management teams.
- Coordinate suite and club-level special events, corporate functions, and VIP activations.
- Develop event plans and ensure successful execution of all premium hospitality services.
Compliance & Safety
- Ensure adherence to all health, safety, sanitation, and alcohol service regulations.
- Maintain accurate records and reports related to operations, staffing, and guest service metrics.
- Participate in emergency preparedness and stadium incident response procedures.
Required Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Sports Management, or a related field preferred.
- Minimum 2–4 years of hospitality, stadium, arena, hotel, restaurant, or premium service management experience.
- Experience managing teams in a fast-paced, high-volume environment.
- Strong knowledge of food and beverage operations and guest service standards.
- Proficiency with Microsoft Office Suite and hospitality management systems.
Preferred Qualifications
- Experience in professional sports, entertainment venues, or large-scale event facilities.
- Food safety certification and alcohol service certification.
- Experience managing premium seating programs or VIP hospitality operations.
- Knowledge of event management software and point-of-sale systems.
Key Competencies
- Leadership and team development
- Exceptional customer service
- Communication and interpersonal skills
- Problem-solving and decision-making
- Organization and attention to detail
- Conflict resolution
- Multi-tasking in high-pressure environments
- Operational planning and execution
Physical Requirements
- Ability to stand and walk for extended periods during events.
- Ability to lift and carry up to 25 pounds.
- Ability to work evenings, weekends, holidays, and extended hours based on the event schedule.
- Ability to navigate stadium stairs, suites, and hospitality areas.
