Cluster Director, Learning and Development

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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The Cluster Director of Learning and Development is responsible for delivering, designing, and implementing Learning and Training initiatives that drive performance to extraordinary levels based on the Montage and Pendry Vision, Mission, and Values. Cluster Director of Learning will create a professional and inspiring Learning culture engaging Associates and leaders to communicate and collaborate providing memorable guest experiences. Perfecting the basics, delivering exceptional service and creating Wow’s ensuring Montage and Pendry are the resorts | hotels of choice. Create and deliver Leadership Development programs to grow talent, motivate leaders, develop meaningful relationships, and support a talent-based organization through trust and accountability. Support and build rapport with property Leadership teams through business acumen and creative problem solving to drive the properties business performance, desired outcomes and expected results.

LEADING AND ENGAGING ASSOCIATES

LEADING SELF:

• Lives the Montage International Values and acts in a transparent, authentic, and professional manner
• Viewed as a valued Leader and driver of performance by demonstrating authenticity, humility, respect and credibility through daily interactions and behaviors
• Self-reflection evaluates and improves individual strengths and development areas
• Demonstratesanunderstandingfor how they influence the business results

• Open to feedback and willing to make behavioral changes in order to increase effectiveness with Associates and leaders
• Values continuous learning as an inherent part of personal and professional development
• Demonstrates respect for all differences considers others’ viewpoints in performing work; contributes to a positive work environment building strong relationships with Associates and leaders

LEADING OTHERS:

• Motivates others, contributing to the performance of a strong team
• Serves as a role model by demonstrating professionalism and striving for excellence
• Sets and communicates clear expectations, priorities and standards to all teams
• Holds all Associates accountable for maintaining job performance standards while being flexible to address individual situations
• Actively supports Associates by being approachable and engaged in critical work activities and removing barriers for communication and collaboration
• Follows up on suggestions of Associates and explains reasons behind decisions
• Recognizes, appreciates and rewards team and individual performance – Magic cards.
• Createsanenvironment that fostersenergyandengagement making work fun and enjoyable
• AES result - engages with Leaders and Associates to create action items

GUEST EXPERIENCE:

• Ensuring superior Guest Satisfaction, Medallia, by keeping the guest at the focal point of all activity
• Drives measurable improvements that considers all the factors that impact the overall guest experience – prepared and empowered to always do the right thing
• Uses strong knowledge of the guest to develop and implement products and services that meet or anticipate the guest experience
• Flexible and imaginative in developing solutions that meet the guest’s expectations
• Is a champion of MONTAGE International culture and Values supporting “A Life Well Lived”
• Evaluates and improves upon the team’s strengths and opportunities to maintain the guest experience – seek opportunities to create memories
• Assist in making decisions and acts based upon satisfying immediate guest/partner needs
• Work with Associates and leaders to identify and resolve critical factors that hinder guest/Associate service delivery

BUSINESS RESULTS:

• Apply key drivers, practices and processes that support successful business performance, achieving goals and desired outcomes
• Collaborate with Leaders to develop and implement people strategies that meet the needs and expectations of all stakeholders
• Support the strategy, tools, and resources to develop Associate skills and grow Leadership capability at all levels of the resort | hotel
• Creates opportunities to drive innovation
• Hold teams accountable for results
• Uses data to tell the story
• Workday – refined skills and knowledge in the system
  • Enroll and track course completions
  • Monitors Compliance completions

OPERATIONAL EXCELLENCE:

• Understand and demonstrate ability to support the execution of the business strategy consistently and reliably across all departments to include AES action items
• Design and deliver leadership programs and tools that will enhance performance and positively affect productivity
• Communicate with Associates and leaders their role in the continued success of Montage International – daily decisions
• Collaborate with Leaders to develop a clear strategy and plan that fosters energy, ownership and commitment to others.
• Drive Learning by supporting combining peer-generated content, interactive media, and learning management in a single application
• Willingness to adapt to changing conditions striving to implement new ideas – yours or others.

• Minimum of 5 years’ experience in Learning and Development or Hospitality working in operational roles
• Support and facilitate the training process around the competency frameworks, performance management, career development and succession processes
• Assist in developing high-performing teams by establishing a spirit of cooperation and cohesion in achieving goals and desired business outcomes
• Excellent presentation and facilitation skills
• Connect with and engage new Associates and leaders
• Ability to influence desired behaviors based on Values
• Excellent leadership skills
• Strong problem solving and influencing skills
• Consultative skills and ability to work respectfully cross-functionally
• Strong communication and listening skills
• Emotionally intelligence that fosters conflict resolutions with humility and grace
• Ability to prioritize and multi-task in a hectic fast pace ever changing environments
• Excellent project management skills – timely completion of tasks and projects
• Strong attention to detail, systems and processes
• High level of business acumen
• Creates a safe environment for Associates and leaders to do their best work
• Demonstrates resilience to overcome obstacles and challenges
• Continuous learning and personal skill development
• Provides a feeling of Trust

PHYSICAL REQUIREMENTS

Must be able to travel, fly, drive and have reliable transportation. May be away from home for extended periods of time. Most work tasks are performed indoors, may be required to be outdoors for periods of times in varying temperatures – hot and cold. Inside, temperature is moderate and controlled by property environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing up to 8 hours per day. Must be able to exert well-paced ability to reach other departments walking around the hotel/resort, upstairs and down long hallways on a timely basis. Must be able to lift 20 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with Associates, peers and leaders.

TRAVEL – 10% - 50%

Tasks, special projects, and unique opportunities as assigned

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.