We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Summary:
The CMP Assistant Manager supports the CMP Manager in overseeing the daily operations, productivity, and performance of the Sports Illustrated Resorts Community Marketing Program team. This role assists with recruiting, hiring, training, coaching, and developing Community Marketing Agents while ensuring tour generation, guest engagement, and marketing production goals are achieved. The CMP Assistant Manager serves as a key leader in promoting the Sports Illustrated Resorts brand and delivering exceptional guest experiences.
Essential Job Responsibilities
Team Leadership & Development (45%)
- Assist in interviewing, hiring, onboarding, training, and developing Community Marketing Agents.
- Provide daily coaching, motivation, and performance feedback to maximize lead generation and tour production.
- Support performance management activities, including evaluations, recognition programs, corrective action, and conflict resolution.
- Ensure team members adhere to company policies, procedures, and brand standards.
- Lead by example through professionalism, integrity, and a guest-first approach.
Marketing Performance & Reporting (30%)
- Assist in maintaining site marketing penetration and tour production goals established by leadership.
- Run daily, weekly, and monthly reports to monitor productivity, penetration rates, show factors, and other key performance indicators.
- Prepare and submit reports accurately and within established deadlines.
- Identify opportunities to improve operational efficiency and team performance.
Sales & Marketing Coordination (10%)
- Coordinate with Sales Leadership regarding tour availability, tour flow, and guest experience initiatives.
- Communicate updates related to marketing programs, promotions, booking procedures, and gifting policies.
- Support collaboration between Marketing and Sales teams to maximize tour production and conversion opportunities.
Administrative & Operational Support (10%)
- Maintain tour manifests, invitations, and departmental records.
- Resolve issues related to bookings, tour statuses, coding, eligibility requirements, and guest concerns.
- Assist with inventory management of marketing collateral, promotional materials, uniforms, and department supplies.
- Ensure compliance with operational procedures and company standards.
Additional Duties (5%)
- Act as Manager-on-Duty in the absence of the CMP Manager.
- Assist with special events, sponsorship activations, and Sports Illustrated Resorts marketing initiatives.
- Perform other duties as assigned.
Minimum Requirements & Qualifications
Education
- High School Diploma, GED, or equivalent required.
- Associate's or Bachelor's Degree in Business, Marketing, Hospitality, Sports Management, or a related field preferred.
Experience
- Minimum of two (2) years of experience in marketing, hospitality, tourism, vacation ownership, sports marketing, customer acquisition, or related industries.
- Previous supervisory, leadership, or team lead experience preferred.
- Experience in face-to-face marketing, lead generation, event marketing, or tour generation environments strongly preferred.
Knowledge & Skills
- Excellent verbal and written communication skills.
- Ability to effectively coach, mentor, and motivate team members.
- Strong leadership and team-building abilities.
- Exceptional customer service and conflict-resolution skills.
- Ability to multitask and perform in a fast-paced, results-driven environment.
- Strong organizational, analytical, and problem-solving skills.
- Ability to lead by example and maintain a high level of professionalism.
- Detail-oriented with the ability to meet deadlines and performance objectives.
Technical Skills
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Ability to learn and utilize company CRM, marketing, reservation, and reporting systems.
- Working knowledge of marketing databases and reporting tools preferred.
Travel Requirements
Physical Requirements
- Ability to stand, walk, and interact with guests for extended periods.
- Ability to work a flexible schedule, including weekends, holidays, and special events as business needs require.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
