Collection Specialist with Dutch, Kraków

Electrolux Group

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, ourpeopleand our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About the role:
As a member of our Collection Team, you will collaborate with ourNetherlandsstakeholders to build strong business relationships with customers, resolve overdue bills, and collect payments. As the first point of contact for our Partners, you will uphold excellent customer service standards while staying well-organized and efficient.In thisrole,you will also have a chance to develop your credit skills.

Note:Thispositionrequires working until 5:00 PM forup to 50%of the time each month to ensure smooth customer service for our clients.

Whatyou'lldo:

• Perform collection process for assigned entity:contact customersregardingoverdue accounts anddeterminereasons for non-payments

• Deliverhigh levelof customer service

• Monitor customer accounts and follow up on overdue accounts

• Participatein resolution of unclear payments

• Evaluatecustomer account and payment history

• Elaboratethereports (periodical and upon request)

• Prepareand updateprocess maps and desktop procedures

• Take actions to encouragetimelydebt payments

• Process payments&refundsand resolve billing&customer credit issues

Qualifications & Requirements:

• Fluent Dutch and English-required

• Solidexperience in OTC Collectionsarea

• Confident user ofSAPin the Collectionsfield

• Excellentanalytical skills and attention to detail

• Greatcommunicationskills& telephone manner

• Customer-focusedand a realteam player

• Efficient at working inafast-paced environmentwithgreat time-management skills
  

Where you will be:

At our Global Shared Service Center, we provide essential services to all companies within the Electrolux Group worldwide. Our dedicated teams specialize in Global Finance & Accounting, HR Services, IT, Reporting & AnalysisCoE, and Product Documentation.

Benefits highlights:

• Hybrid work environment (5daysworking from home each month)

• Medical insurance

• Cafeteria Platform for co-financing of Multisport or vouchers

• Extensive learning opportunities and flexible career path

• Top Employer Poland 2024 and Top Employer Europe 2024

• Discounts on our award-winning products

• Discounted meals in our canteen

• WorksmileCafeteria Platform for co-financing of Multisport and/or vouchers

• Extensive learning opportunities and flexible career path

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

For more information go to:www.electroluxgroup.com.