The Credit & Collections Analyst supports Ecolab’s Global Business Services by ensuring accurate execution of accounts receivable, credit, collections, and cash application processes. This role contributes to operations, working closely with regional teams and business partners and providing service and support to corporate and non-corporate account customers for various Ecolab's divisions regarding order review, customer inquiries, promises to pay and other credit-related disputes. The associate will support SOX compliance controls and adhere strictly to departmental guidelines. Strong analytical skills are essential for data storytelling, identifying trends, and making informed decisions to optimize the collections process. The position requires strong attention to detail, analytical capabilities, clear and professionally strong written and verbal skills and the ability to manage multiple tasks while providing high-quality service to internal and external customers.
What You Will Do
- Manage collections from delinquent customers through outbound calls and emails.
- Follow up on received payments and request remittance details when required.
- Research past‑due balances to support order release and credit resolution.
- Prepare detailed collection reports and portfolio analysis for divisional business partners.
- Report monthly progress, risks, and issues to Collections leaders.
- Provide forecasting and ad‑hoc data analysis to support business decision‑making.
- Monitor, apply, and allocate incoming cash.
- Review and resolve order blocks in accordance with divisional credit guidelines and established SLAs.
- Determine order hold status based on division‑specific credit policies.
- Communicate order status, credit decisions, and divisional guidelines to internal stakeholders (Sales, Credit, and regional teams).
- Collaborate closely with internal stakeholders, including Credit, Sales, and regional teams.
- Support Collections leaders and divisional credit support with escalated order reviews and inquiries.
Basic Qualifications
- Bachelor’s degree (completed or in progress) in Finance, Accounting, Business Administration, or a related field.
- 2+ years of experience in credit collections, finance, or general accounting. Advanced English proficiency (written and verbal).
- Advanced English proficiency.
Preferred Qualifications
- Proficiency in Microsoft Office Suite.
- Experience with JDE, SAP, Syspro, Power BI, and other credit/collections systems is a plus.
- Experience in Shared Services or Global Business Services environments.
