Collections Representative

County Wasteis looking for an experiencedCollections Representative for ourClifton Park, NYlocation.

Job duties and responsibilities:

• Strong knowledge and understanding of collections and billing transactions and processes.
• Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills.
• Reconciles and applies customer payments posted on account.
• Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion. Ability to prepare accounts status reports in a regular basis .
• Research customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.
• Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.
• Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.
• Accurately and concisely documents actions taken on assigned accounts with the system application.
• Responds timely to requests and questions from other Departments including Sales, Customer Service and Billing.
• Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.
• Have the ability to work well under pressure while maintaining a professional and positive demeanor.
• Performs other job-related duties as assigned or apparent.

Minimum Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Proficiency inMicrosoft Office(Word, Excel, Outlook) andcollections software
• 1+ years of experience in collections,accounts receivable, or a relatedcustomer servicerole
• Strong negotiation and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to work independently and collaboratively in a fast-paced office environment
• Strongattention to detailand ability to handle confidential information

Apply today and Connect with Your Future!

Why Join Us?

We offer excellent benefits including: medical, dental, vision, flexible spending account, short term & long term disability, life insurance, 401(k) retirement.

Pay Range: $23-$25/hr., depending on experience

CULTUREIt’s a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.

INTEGRITYOur definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

RESPECTWe show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minorities/Female/Disabled/Veterans)