Collections Specialist
OneTrust
Madrid, Spain
Full-Time
Competitive
OfficeSenior
OneTrusts mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldnt slow teams downit should accelerate whats possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AIReady Governance Platform, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
As a Collections Specialist, youll keep cash flow healthy and customer relationships smooth. Youll manage a portfolio of accounts, resolve payment issues with clarity and empathy, and ensure accurate, timely documentation across systems. Youll spot risks early, collaborate across teams, and help maintain strong financial operations.
As a Collections Specialist, you will......
Manage a portfolio of domestic and international customer accounts.
Follow up on past-due invoices and resolve disputes confidently.
Investigate discrepancies, fix payment issues, and reconcile accounts.
Maintain accurate documentation in ERP systems.
Flag payment risks proactively and collaborate with cross-functional teams.
Deliver clear, professional support to internal and external stakeholders.
Organized, calm under pressure, and confident in communicating with customers. You work well across teams, approach problems with clarity, and understand the importance of clean financial operations in a fast-paced environment.
Bachelors degree in a relevant field.
+3 years of collections experience (2+ in B2B/subscription environments).
Strong problem-solving and time-management skills.
Full professional proficiency in English.
Solid MS Office skills and ease in working with multiple teams.
Additional European languages, especially French, German, or Italian.
Experience with Salesforce or ERP systems (Workday a plus).
Familiarity with ticketing tools (e.g., Jira).
SaaS or tech industry experience.
We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
As an employee at OneTrust, you will be part of the OneTeam. That means youll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Check out the following to learn more about OneTrust and its people:
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Recruitment fraud warning:OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.