Collections Team Leader

The Recovery Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Autonomously analyzes comparative data to support the business decisions pertaining to timeline improvement, volume forecasts/inventory management
• Independently analyzes recovery trends to identify and advise management of potential process improvements, productivity increase opportunities and workflow improvements
• Makes judgments and recommendations based on collections/recovery knowledge
• Researches and interprets factual information
• Identifies inconsistencies in data or results, defines business issues and formulates project management skills
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• More than 5 years working experience
• With people management experience is preferred
• Loss Mitigation, Mortgage Regulations
• Excel, Access skills
• DRI, Citilink, MAT, and FileNet

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Collections Default

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Job Family:

Recovery/Write-offs

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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