Are you a dynamic, performance-driven leader with a passion for cultivating exceptional client experiences? Do you possess the strategic vision to optimize operations and the charismatic presence to inspire high-performing teams? We are seeking an influential and engaging Commercial Cards Client Service Group Manager to lead our Program Administrator Service Team and champion client resolution and support activities across North America. This dual role demands a visionary who can seamlessly blend strategic oversight with hands-on leadership to drive exceptional client experience.
Responsibilities that Define Your Impact:
- Strategic Leadership & Team Empowerment:Spearhead the management of multiple teams, fostering a culture of high performance, continuous improvement, and professional growth. You'll be instrumental in evaluating performance, recognizing achievements, and implementing development plans, including performance management, compensation adjustments, and career advancement opportunities.
- Visionary Partnership & Influence:Engage in high-level strategic planning sessions with senior leaders across CitiService, Client Executives, Banking, Product, and other key relationship management teams. Your insights will directly shape the future direction of our client service offerings.
- Accountable for Excellence:Own the end-to-end results of your functional area, meticulously tracking Key Performance Metrics against ambitious goals. You will expertly manage resources, proactively identify and mitigate risks, and spearhead the development and adherence to robust control frameworks.
- Forward-Thinking Strategy:Drive short-to-medium term strategic planning for your function and cluster, adeptly navigating complex and highly variable challenges with significant potential impact. Your decisions will drive efficiency and enhance our competitive edge.
- Expert Resolution & Innovation:Apply a comprehensive understanding of our processes and procedures, leveraging your expertise to resolve intricate issues that extend beyond your immediate area. You will contribute significantly to defining and upholding our operational standards.
- Unyielding Integrity & Oversight:Champion Citi's unwavering commitment to risk management and ethical conduct. You will meticulously assess risk in all business decisions, safeguarding our firm's reputation, clients, and assets by ensuring strict compliance with all applicable laws, rules, and regulations. Your leadership will instill accountability and uphold the highest standards of integrity.
Qualifications that Set You Apart:
- Proven Senior Leadership (10+ years):A distinguished track record of at least a decade in senior leadership roles, demonstrating consistent success in managing and inspiring teams within a demanding environment.
- Exceptional Communication & Influence:Consistently articulate clear and concise messages, both written and verbal, with a profound ability to influence and persuade diverse stakeholders at all levels.
- Strategic Acumen & Problem Solving:A natural strategic problem solver who can incisively identify risks, diagnose root causes, and understand their broader impact. You excel at defining tactical solutions that address immediate concerns while concurrently building strategic, long-term resolutions.
- Master Negotiator:Demonstrated superior negotiation skills, coupled with the ability to deliver challenging messages with firmness and clarity, while maintaining productive relationships.
- Accountable & Results-Oriented:A demonstrated history of leadership with clear accountability for driving significant results and achieving demanding deliverables.
- Complex Decision-Making:Consistently exhibit strategic thinking and an innate ability to make complex, high-impact decisions under pressure.
- Relationship Architect & Motivator:An innate ability to forge strong relationships and ignite engagement within your team and across all stakeholder groups.
Education:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
Join us and lead the charge in defining the future of client service excellence in Commercial Cards.
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Job Family Group:
Customer Service
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Job Family:
Institutional Customer Service
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Time Type:
Full time
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Primary Location:
Tampa Florida United States
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Primary Location Full Time Salary Range:
$119,680.00 - $179,520.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Jun 05, 2026
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
