At NAVEX, we're transforming the world making it safer, more ethical, and ensuring every voice is heard. That's real impact.
Our high-performance culture is driven by our values. We move with speed, passion, and purpose as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
As our Bilingual Communication Specialist, you will capture highly sensitive information via inbound calls pertaining to confidential workplace concerns, unethical issues, and violations. This enables our customers around the world to gain insight on how they can protect their employees and improve their work environments while minimizing organizational risk. The nature of these reports may involve stressful situations or topics that could be personally offensive.
As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience. You will work with an amazing group of people committed to your success and growth and your contributions will directly impact our organizational goals!
With many of our team members fluent in languages beyond English, our Bilingual Customer Service Agents have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.
You'll thrive in this remote role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next!
What you'll get:
- Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.
- High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.
- Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.
- Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
- Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
What you'll do:
- Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters
- Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller's needs are met
- Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details
- Hold all reports in strict confidence, both internally and externally
- Assist with special projects and other departmental responsibilities as assigned
- Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time
What you'll bring:
- Outstanding customer service skills with strong customer and results orientation
- The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations
- Weekend availability is required-applicants must be able to work at least one weekend day per week.
- A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload
- Minimum typing speed of 35 WPM
- The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail
- Experience using MS Office and the ability to easily navigate proprietary software applications
- Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
- AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
- Fuel performance and outcomes. Leverage your job competencies while leveraging NAVEX's core values
Our side of the deal:
- We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.
- The starting pay for this role is $17.50 per hour. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
