Communications Account Manager (North Carolina)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The Work

At ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.

We are seeking an experienced Account Manager to lead integrated marketing, communications, public outreach, and behavior-change campaigns for transportation and public-sector clients. This role will serve as the primary client contact, overseeing strategic planning, campaign development, media coordination, stakeholder engagement, reporting, and project delivery for statewide initiatives focused on transportation safety, mobility, transit, and public awareness.

The successful candidate will have experience managing complex, multi-channel communications campaigns, coordinating cross-functional teams, and delivering measurable results for public-sector, transportation, infrastructure, or highly regulated industries. Experience with traffic safety, Vision Zero, public engagement, and North Carolina transportation programs is highly desirable.

Job Location: Must live in North Carolina area to travel occasionally to the client office.

What You Will Do:

• Serve as the primary client contact, building strong relationships, leading meetings, managing expectations, and ensuring overall client satisfaction

• Develop and lead integrated marketing, communications, and public outreach strategies aligned to program goals, target audiences, and behavior-change objectives

• Manage end-to-end campaign execution across multi-channel efforts (digital, media, PR, outreach), ensuring alignment with scope, schedule, and budget

• Create and oversee detailed project plans, timelines, deliverables, and budgets while managing multiple concurrent initiatives

• Coordinate cross-functional teams and external partners (creative, media, research, outreach vendors) to ensure seamless delivery

• Lead development of messaging frameworks, audience segmentation, and content strategies that translate complex initiatives into clear, impactful communications

• Plan and execute stakeholder engagement and public outreach activities, including community events, public meetings, and partnerships with local organizations

• Collaborate on media and public relations efforts, including campaign planning, press materials, media coordination, and performance tracking

• Establish KPIs, monitor campaign performance, and deliver >

  Working at ICF

  ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

  We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.

  We will consider for employment qualified applicants with arrest and conviction records.

  Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

  Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

  Candidate AI Usage Policy

  At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

  However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

  
  

  Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

  The pay range for this position based on full-time employment is:

  $81,111.00 - $137,889.00N Carolina Remote Office (NC99)