Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.

You belong here. See why you will love working at NWTC.

Department: Student Affairs – Community & Student Engagement

Reports To: Manager, Community and Student Engagement

LOCATION: Green Bay

STANDARD HOURS: 37.5 Hours per week. Monday-Thursday 8:00am – 5:00pm; Friday 8:00am – 4:00pm; Availability for additional hours (Monday-Thursday 8:00am – 6:00pm; 8:00am – 5:00pm) during peak periods.

STARTING PAY RANGE: $22.90 - $24.50 per hour

*Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.

POSITION SUMMARY

This position is responsible for providing clear communication and support to customers, while ensuring the customer has a high-quality experience. Employee will possess knowledge of and educate students and customers on all aspects of Enrollment Services and the College specifically admissions, enrollment, student finance, and financial aid.

ESSENTIAL FUNCTIONS

Serve as the first point of contact to greet customers in an appropriate manner using various methods including in person, on the phone, via email and live chat
Create student accounts and update student information in applicable information systems.
Assist students in accessing and navigating their self-service portal, applying to a program, understanding admission program requirements, scheduling appointments, enrolling for courses, etc.
Assist students in understanding the financial aid process and completing required documentation as well as analyzing accounts to determine charges for services, collect payment, arrange for billing, etc.
Use coaching framework to assess student and customer needs, offer clear communication of resources and processes, and engage in dialogue to ensure customer understanding of action plan or referrals to other departments as deemed necessary.
Assist in maintaining an accurate team information sharing system. Utilize resources and internal systems to resolve customer inquiries.
Participate in recruitment and retention of student initiatives.
Collaborate with cross-functional teams to provide a seamless customer experience.
Provide additional support to Enrollment Services department deemed necessary for student success.
Provide additional support for site-specific projects, work, and events.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

Associate's degree
Two years related experience.
Microsoft Office Suite, specifically OneNote and Outlook, Instant Messaging, and data management system (Workday preferred).

**An equivalent combination of education and work experience may be considered.

PHYSICAL DEMANDS

Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
Mobility: Ability to move around the campus to attend meetings and events
Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
Visual and Auditory: Ability to read documents and communicate effectively with students and staff.
Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or nondiscrimination@nwtc.edu.

Community and Student Engagement Specialist

Northeast Wisconsin Technical College

Job Description

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Job Details