ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
The Community Assistant works with and supports the team of property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community.
The Community Assistant will work no more than 20 hours per week.
JOB DESCRIPTION
KEY RESPONSIBILITIES:
- Performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
- Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
- Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
- Assists with move in and move out process for residents; commits to working move-in and move-outs with the understanding that these events, along with “turn”, are mandatory work dates. Any time off during these dates will be considered an exception and must be requested and approved in writing by the Community Manager well in advance.
- Answers incoming calls and sets appointments for prospects to tour the property.
- Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
- Assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
- Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
- Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time. At least one on-call shift per week is expected; however, the schedule is determined at the site level.
- Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
BASIC KNOWLEDGE & QUALIFICATIONS:
- High School diploma or equivalent, and some related work experience preferred.
- Must be enrolled in a local university and be in good academic standing.
- Must be available to work a minimum of 10 hours per week.
- Compassionate and diplomatic with excellent written and verbal communication skills.
- Detail-oriented and self-motivated with the ability to work independently and a collaborative member of a team.
SPECIALIZED SKILLS:
- Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
- Demonstrated experience building collaborative partnerships with faculty, administrators, students, parents/families, and campus and/or business partners.
TRAVEL / PHYSICAL DEMANDS:
- Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
- Lives onsite unless an exception has been granted.
- Routine, local travel may be required between assigned areas and other facilities.
- Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
#LI-DNI
This posting is for a new role.
The hourly pay rate for this position is $18.25 CAD.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
