Concierge - Driver, Hope Lodge (Mon - Fri / 3:00pm - 11:00pm)

The schedule for this role is 3:00pm - 11:00pm (Monday - Friday)

Pay rate: $20.48 per hour.

This role includes full benefits and is eligible for additional shift differential pay due to hours worked after 6:00pm.

ESSENTIAL FUNCTIONS:

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%)

• Greet guests, manage check-in/out, and provide information about lodge amenities and local resources (15%)

• Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off (15%)

• Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%)

• Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%)

• Maintainaccurate transportation and guest records, including mileage logs and trip data (10%)

• Support front desk operations, including phones, emails, and lobby security, as needed (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent

• Valid driver's license with clean driving record

• Experience providing passenger transport or shuttle services preferred

• Previous hospitality or guest service experience is a plus

KNOWLEDGE, SKILLS, AND ABILITY:

• Defensive driving skills and knowledge of traffic laws

• Ability to navigate efficiently and maintain punctual schedules

• Strong communication and interpersonal skills with guests and caregivers

• Ability to assist guests with mobility challenges and luggage safely

• Attention to detail for vehicle safety checks and accurate record-keeping

• Proficiency in Microsoft Office Suite and reservation systems

TRAVEL REQUIREMENTS:

• Role involves frequent local travel in Lodge Vehicles to and from medical facilities and destinations within approved service area.

PHYSICAL REQUIREMENTS:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.

• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.

• Driving guests to appointments may involve sitting for extended periods and operating a vehicle, which requires physical coordination and stamina.

• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.

• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.