Concierge Intern
Four Seasons Hotels and Resorts
Firenze, Toscana, Italia
Full-Time
Competitive
OfficeExecutive
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role
Four Seasons Hotel Firenze is seeking an enthusiastic Concierge Intern to join the Team, starting from September 2026 for six months. The Concierge Intern supports the team inanticipatingand fulfilling a diverse range of guest requests. In collaboration with our Concierge team, this role is committed to elevating the guest experience, ensuring each stay is both seamless and memorable.
What you will do
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assistcustomers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests inan accurateandtimelymannermaking recommendations based on local knowledge and hotel practices.
Promptly inform the Management team in case of guests’ complaints.
Process packages, faxes, messages, and mail which may be either outgoing or incoming inan accurateandtimelymanner.
Be knowledgeableregardingactivities available in the city, restaurants, museums, attractions, maps, and other local attractions.
Learn how toutilizea variety of software programs to accurately input special arrangements the guest has made and toassureproper billing.
Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator.
Assistwithother Front Office taskswhen needed.
What you bring
Service passionaboutdelivering true genuine guest experiences.
Attention to detail, strong interpersonalskillsand ateam workapproach.
Reading, writing and oralproficiencyinItalian andEnglish.
What we offer:
Schedule & Hours:
Full-time internship. The position is available from September 2026 for a six-month duration. Applicants must hold valid legal authorization to work in Italy at the time of application.