Job Title
Conference Services/Workplace Experience Coordinator
Job Description Summary
The Conference Services/Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is responsible for supporting the daily operations of a dedicated conference center at a client’s site. This includes supporting meeting hosts in all aspects of meeting planning and execution, assisting with room scheduling, addressing questions, troubleshooting issues, and ensuring that spaces are work- and people-ready. The Coordinator collaborates regularly with the onsite team to provide a seamless experience for the employees while at the office.
In addition to conference services duties, this individual will assist with other workplace experience activities – management of the client’s corporate locker program, assistance with space programming needs and building walks for the purposes of identifying repair needs or other issues.
We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, is highly organized, and can bring an elevated customer experience to employees and visitors.
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Act as the steward of the client’s organization, ensuring meeting hosts and attendees feel welcome and supported
- Provide “white glove” service to executives and key stakeholders. Ensure prompt and efficient follow-up on any issues/requests.
- Assist with incoming meeting requests, including confirming room availability and documenting all meeting details (e.g. amenities, catering, AV, room, configuration, and special requests) from the event planning team or host
- Proactively make recommendations based on user needs and meeting requirements
- Coordinate with internal partners and service lines, such as Janitorial, Facilities Management, IT/AV, Catering, and Security to ensure all aspects of the meeting or event are addressed
- Maintain strong knowledge of all rooms, configuration options, technology, and available amenities
- Regularly assess space readiness, ensuring workspaces, conference rooms and offices are properly equipped and employee ready.
- Maintain strong knowledge of the overall site; provide a brief space orientation to ensure hosts feel comfortable and space meets the needs of the event
- Act as the first line of response to user questions, providing hands-on support to troubleshoot issues, and following up as required
- Offer way-finding support by directing attendees to their meeting room
- Execute general administrative support ensuring end-to-end accountability so conference center users have an efficient, pleasant, and seamless experience
- Function as the “eyes and ears” of the conference center and greater building, proactively submitting work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted
- Utilization of the client’s online space management tool for maintaining locker assignments
- Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities
- Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions
KEY COMPETENCIES
- Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels
- EQ – Showcase exceptional emotional intelligence and empathy
- Organized – Detail oriented, confident, self-starter with exceptional organizational skills
- Proactive – Maintain a “can do” mentality with the ability to act with minimal information
- Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.
- Professional – Project an approachable and professional image in personal appearance, manner, and demeanor
- Resilient – Ability to work under pressure, while acting in a calm manner
- Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools
EXPERIENCE AND EDUCATION
Minimum of 2 years of related work experience in conference services, events, real estate services, or hospitality. College degree preferred but not required.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and copiers.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to travel from floor to floor. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, and copiers.
AAP/EEO STATEMENT
Cushman & Wakefield provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $24.65 - $29.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
