Purpose and Job Summary: The primary focus of the Associate position is to provide exceptional service to internal and external clients. This role supports the Construction Asset Management department with Non-Critical Repair, Replacement Reserve, Casualty (Hazard) Loss, and PCNA Repair disbursements across FHA, Fannie Mae, Freddie Mac, and USDA. This position will be responsible for disbursement processing, repair monitoring, assessing and addressing client concerns, risk mitigation, workload management, and abiding by all internal and external rules and regulations.
Essential Duties and Responsibilities:
- Understand and follow all company policies, procedures, and guidelines.
- Understand and follow all external investor policies, procedures, and guidelines.
- Prepare Non-Critical Repair disbursements for accuracy, compliance, and completeness.
- Prepare PCNA Repair disbursements for accuracy, compliance, and completeness.
- Prepare Replacement Reserve disbursements for accuracy, compliance, and completeness.
- Prepare Hazard Loss disbursements for accuracy, compliance, and completeness.
- Understand and adhere to the workflow of each reserve type. This includes but is not limited to: draw processing, project completion, submission of extension requests, escrow closures, etc.
- Review loan documents to understand the requirements set forth for each loan. This includes but is not limited to: inspection requirements, funding requirements, timeline requirements, investor approvals, required documentation, etc.
- Review of disbursement documentation. This includes but is not limited to: insurance adjusters’ reports, statements of loss, vendor contracts, pay apps, invoices, evidence of payment, lien waivers, pictures of completed repairs, inspections, lien searches, worksheets, etc.
- Complete PCNA renewals and analyses.
- Review and assess property inspections, PCNAs, and lien searches.
- Collaborate with agencies, clients, and colleagues to accomplish goals, find solutions, and work through complex situations.
- Track daily workload to ensure timely processing of draws.
- Respond to all internal and external inquiries in a timely, accurate, informative, and professional manner and handle to conclusion.
- Work closely with Asset Managers to address any compliance issues or disbursement concerns.
- Hold self and others accountable with mistakes, misunderstandings, metrics, and issues.
- Other projects and duties, as assigned.
Travel Requirements - 0%
Education, Skills and Experience:
- Education – Bachelor’s degree or equivalent industry experience.
- Experience – Minimum of 1-3 years prior work experience in commercial mortgage servicing or commercial real estate construction asset management or relevant field.
- Proficiency in Microsoft Office and list other relevant systems or software
- Creative and effective problem-solving skills, excellent organizational and analytical skills with a strong attention to detail
- Ability to plan, organize, and prioritize assignments, and to meet critical and established deadlines; Ability to manage multiple assignments and transactions simultaneously.
- Demonstrated ability to maintain confidentiality and to use discretion in the performance of daily activities.
- Professional business image and excellent command of the English language, both verbally and in writing (spelling, grammar, and punctuation)
- Ability to learn quickly and demonstrated ability to work independently as part of a high-performance team.
- Flexibility and ability to work under pressure with tight deadlines and constant interruptions; Ability to adjust priorities in a changing environment.
- Strong interpersonal skills demonstrated by an ability to communicate effectively with colleagues, clients (internal & external), and various regulatory and industry contact.
- Strives for 100% accuracy and compliance with internal and external policies and procedures.
- Ability to think independently and work collaboratively.
- Strong commitment to Accountability, Integrity, Exceptional Client Service, Teamwork and Development of Self and others.
Life at ORIX
We are committed to the health and well-being of our employees and offer a quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance.
You Time
We want you to have the time needed to recharge and manage life with our competitive vacation policy, floating personal holidays, extensive leave options, our annual observed holidays, and more.
Family Care
Every family has a different journey and ORIX USA Group is proud to offer extensive benefit programs such as: infertility coverage, adoption support, child and elder care, fully paid maternity, and generous parental leave benefits to help you and your families along the way.
Flexible Work Arrangements
ORIX associates enjoy the advantages of our hybrid working model with a 3 day in-office minimum requirement.
ORIX USA is an equal opportunity employer, providing equal employment opportunities (EEO), and is committed to diversifying its workforce. All employees and applicants for employment will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. This policy applies to all terms and conditions of employment.
