Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations
Hewlett Packard Enterprise
Bucharest, Ilfov, Romania
Full-Time
Competitive
HybridSenior
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.We’resolving the world’s most complex challenges, and our people are at the forefront of progress.
The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what’s next for HPE. Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.
We offer:
A competitive salary and award-winning benefits
A diverse, inclusive, and supportive culture
Growth through professional development, on-the job learning and stretchassignments
A network of talented and motivated colleagues
Work-life balance and support for careerdevelopment
What you will be doing:
Responsibilities:
Facilitate the definition of business/operations strategy for a focused program, by engaging and influencing seniorleaders
Supportcross-functional transformation projectsbyidentifyingopportunities, building solutions, implementing solutions across differentteams
Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, developingaction plans, leadingprogram mobilization efforts, and providingadvisory and program management services throughout the life of theprogram
Evaluate and analyze data to support business strategy/operationsimprovements
Re-engineer processes to improve delivery, reduce complexity, reducewasteand incorporate accountability to sustain thechange
Define and execute change management initiatives in support of strategy and process changes,includingstakeholder assessments andcommunications
Foster organization wide collaboration in solvingproblems
Engage and work with seniorstakeholders
Education and Experience:
Required:
Bachelor's orMaster's degree in Business Management, Engineering or equivalentor Relevant experiencesupportingcross-functional, strategic or transformation projects.
Experiencesupportingtransformation/improvement programs; define andestablishprogram structure and governance frameworks, KPI measurement, benchmarking,stakeholder management,financialmanagement
Requires6 –10 yearsofrelevantexperience
Preferred:
Project management certification such as PMP/PMI certification
Lean Six Sigmaor equivalent improvementframework
Change managementexperience
Management Consulting experience
Advanced facilitation skills
Previousexperience in the technology industryand/orone of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations,Product Management& Support / Services.
Skills:
Growth Mindset:curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adoptsnew ideasand approaches.
Collaborative:works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration
Adaptable communicator: ability toclearly and effectively convey ideas and updates (in both verbal and written communication)across all levels of the organization.
Goal orientated:works independently, directing their initiative,ownershipand energy togettingthings done and achieving results.
Flexible and Organized:professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision.
Strategic thinker and problemsolver:proactivelyanticipatesissues andidentifiespractical solutions through analysis of data and application of business and technical acumen
Prioritization skills:comfortable working within a complex and global environment, with different stakeholder and interest groups
Influence and negotiation skills:ability to build strong relationships with multiple senior stakeholders toshape programs from high levelobjectives, addressconcernsand effect change.
Excellent Microsoft Office skills
The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 105,500 - 243,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered.
Join us and make your mark!
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
QualityJob Level:
Expert"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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