You have a passion for enabling the dream of homeownership and use your knowledge to build deep relationships within the community.
As a Consumer Direct Home Lending Manager in Chase Home Lending, you will play a pivotal role in leading a high-performing team that supports customers through both purchase and refinance journeys. You will leverage your home lending expertise to coach and motivate a team of Home Lending Advisors, ensuring an exceptional, compliant, and efficient experience from consultation through closing. This role offers a strong opportunity to grow your leadership career while driving results and delivering meaningful impact for our customers and business.
- Utilize your strong interpersonal skills to effectively manage and grow a team of Home Lending Advisors/Associates, maximizing sales opportunities
- Demonstrate exceptional leadership by attracting, recruiting, retaining, and developing a successful team who thrive in Chase's business environment. Provide overall sales leadership, model and coach key behaviors, and ensure effective education and employee development
- Provide routine feedback and aim to achieve goals, maximizing the sales opportunities presented
- Foster a high-morale, hard-working team environment that prioritizes customer satisfaction and a passion for exceeding goals
- Lead and support your team in helping customers access their home equity to finance life events, ensuring a customer-first approach in all interactions
- Monitor and analyze team performance metrics to identify areas for improvement and implement strategies to enhance productivity and sales results
Required qualifications, capabilities and skills
- Proven experience in the home lending industry with a strong understanding of mortgage products and services
- Demonstrated ability to lead, inspire, and develop a high-performing sales team
- Strong interpersonal and communication skills, with the ability to build relationships and influence others
- Ability to execute strategic business plans and achieve sales targets while ensuring compliance with regulatory requirements
- Commitment to continuous improvement and professional development
Preferred qualifications, capabilities and skills
- FHA/VA sales experience
- Marketing, promoting, relationship building, and consulting skills
- Intermediate Personal Computer skills in a windows environment
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
