About the Role
As the Consumer Ops Lead, you will translate the LatAm consumer strategy into a clear operational plan for Mexico, driving day-to-day execution while building the capabilities and infrastructure that enable sustainable, long-term growth. You'll lead a team and partner closely with local and cross-functional stakeholders to bring key consumer growth initiatives to life.
This role combines strategic thinking with hands-on execution. You'll help shape regional priorities while leading the operational mechanisms, experiments, and execution needed to drive sustainable consumer growth across Mexico.
What You'll Do
- Translate the LatAm consumer strategy into a clear operational roadmap for Mexico, driving execution to acquire new users, improve retention, and build scalable capabilities that support long-term growth.
- Represent the Mexico consumer perspective in LatAm strategic discussions, bringing local insights to influence regional priorities and ensure alignment across teams.
- Lead, coach, and develop a high-performing team of individual contributors, fostering collaboration, accountability, and continuous development.
- Analyze business performance, customer insights, and experiment results to identify opportunities, diagnose performance drivers, and translate findings into clear, actionable recommendations.
- Partner closely with local teams, sub-regional leadership, and cross-functional stakeholders to align priorities, remove execution barriers, and ensure key business metrics are moving in the right direction.
- Own the Mexico experimentation roadmap by prioritizing, executing, measuring, and scaling initiatives that deliver meaningful business impact across markets.
What You'll Need
Basic Qualifications
- At least 8 years of professional experience in Strategy, Operations, Consulting, or another analytical field, with a demonstrated track record of leading complex, high-impact initiatives and delivering measurable business outcomes. We welcome candidates from a variety of professional backgrounds.
- Proven ability to build strong cross-functional partnerships, align diverse stakeholders around shared objectives, and drive execution in complex, matrixed organizations.
- Experience leading, mentoring, or developing others while fostering an inclusive and collaborative team environment.
- Strong analytical and problem-solving skills, with the ability to structure ambiguous business challenges, leverage quantitative and qualitative insights, and develop scalable solutions.
- Strong business acumen, with the ability to translate analytical findings into strategic recommendations that drive business decisions.
- A proactive, adaptable, and continuous learning mindset, with the ability to navigate change and ambiguity effectively.
- Excellent stakeholder management skills, with the ability to influence and align teams through clear communication, sound judgment, and data-driven recommendations.
- Excellent written and verbal communication skills in both Spanish and English, with the ability to communicate effectively with audiences ranging from operational teams to senior executives.
- Strong organizational and prioritization skills, with the ability to manage multiple initiatives and deliver high-quality work in a fast-paced environment.
Preferred Qualifications
- Proficiency in SQL.
- Experience leading and developing teams.
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
