Consumer Operations Technology Senior Group Manager, Director

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Position Overview:

Citi is looking for a seasoned Consumer Operations Technology Director to lead a high-performing engineering and operations technology organization at the intersection of AI, automation, and enterprise-scale delivery. In this role, you will own the technical strategy and people leadership for teams driving containerization, AI adoption, document and content management, client communications platforms, and operational tools including desktops and chatbot capabilities. This is a critical leadership position at Citi that shapes both the near-term delivery roadmap and the long-term NorthStar architecture across consumer operations technology.

Responsibilities:

• Lead and develop multiple engineering and operations technology teams, setting clear direction on roles, responsibilities, and organizational structure to maximize team performance and business alignment.
• Define and drive the technical strategy for consumer operations technology, encompassing AI adoption, containerization improvements, document and content management, client communications systems, and chatbot and desktop operations.
• Architect and oversee the design of scalable, resilient system solutions by collaborating with end-users and engineering teams to elevate the quality and reliability of technology deliverables.
• Deliver regular technology and team performance reviews to senior leadership and business stakeholders, communicating progress, risks, and strategic outcomes with clarity.
• Manage budgets, resource planning, and delivery governance across the portfolio, ensuring efficient use of investment and alignment to organizational priorities.
• Oversee change management processes for new and updated technology systems, ensuring all implementations meet control, documentation, and approval standards including regulatory reporting requirements.
• Maintain disaster recovery plans across all platforms under ownership, coordinate testing cycles, and authorize production readiness for new application deployments.
• Assess technology and delivery risks at each decision point, escalating issues with transparency and implementing corrective actions to protect the integrity of operations and the organization.

Required Qualifications & Skills:

• 15 or more years of experience in technology leadership roles within complex, large-scale organizations.
• 8 or more years of direct people management experience, including hiring, performance management, and team development.
• Demonstrated ability to lead AI and automation programs, with hands-on experience delivering intelligent operations solutions such as chatbots, workflow automation, or AI-assisted platforms.
• Technical fluency across areas including containerization, cloud-native architecture, and enterprise application delivery, with the ability to set credible technical direction at a senior level.
• Experience working within financial services technology, with knowledge of financial products and the competitive technology landscape.
• Track record of managing technology programs within a governance and controls environment, including regulatory change implementation and risk oversight.
• Advanced capability in strategic planning, budget management, and communicating technology direction to senior business and technology leadership.
• Bachelor’s degree/University degree or equivalent experience

Beneficial Skills & Qualifications:

• PMP certification or MBA, with application to technology program governance and organizational strategy.
• Experience delivering document and content management platforms or client communications technology at enterprise scale.
• Familiarity with desktop operations technology and end-user computing environments within financial services or operations-intensive settings.
• Proficiency with Microsoft Office applications in a leadership and reporting context.

What We Offer

Joining Citi means taking ownership of a technology leadership mandate with genuine global scale and strategic influence. You will work at the forefront of AI and automation adoption within consumer operations, shaping the platforms and teams that directly impact how Citi serves its clients. This is an environment built on high performance, collaborative delivery, and meaningful career progression for leaders who thrive on accountability and impact.

• A hybrid working arrangement of 3 days in the office and 2 days working remotely, providing flexibility alongside meaningful in-person collaboration.
• Strategic ownership of a broad and technically complex portfolio spanning AI, automation, client communications, and operational platforms.
• The opportunity to shape Citi's NorthStar technology objectives, influencing containerization strategy and AI adoption at enterprise scale.
• Access to Citi's global technology network, connecting you with peers, partners, and innovation programs across regions and business lines.
• Competitive compensation and financial wellbeing benefits commensurate with a senior director-level role at a leading global financial institution.
• Ongoing learning and leadership development resources to support your continued growth as a senior technology executive.

Apply now to lead Citi's consumer operations technology transformation and own the strategy that is redefining how AI, automation, and enterprise platforms deliver for clients at global scale.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

Application Development, Artificial Intelligence (AI), Leadership, People Management.

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Anticipated Posting Close Date:

Jul 11, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.