Consumption Lead (Data Cloud & Agentforce)

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Job Category
Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

This role combines technical and commercial responsibilities. You will drive growth in your assigned customers and use cases by leading stakeholders, managing executive relationships, and creating and implementing consumption plans. Additionally, you will act as the post-sale technical lead for Data Cloud & Agentforce, leveraging your expertise and technical credibility to engage and communicate effectively at all levels within an organization. You will be responsible for developing and implementing technology strategies and providing architectural guidance to ensure Data Cloud and Agentforce integrate seamlessly with customers' existing systems.

You will build and nurture positive relationships to help customers progress on their Data Cloud consumption journey, ensuring the platform delivers value. The Consumption Lead works directly with customers that can vary in their market segment, size, solution complexity, and life cycle, all depending on the customer's needs.

You are a constant learner - curious, empathetic, and with a strong bias for action. This is an IC (individual contributor) role.



Your Impact

As a trusted advisor you will successfully influence customer outcomes and accelerate Data Cloud & Agentforce consumption. You will:

• Work across multiple selling teams and internal stakeholders, creating clarity from chaos.
• Drive onboarding, enablement, success, go-live, and healthy consumption of Data Cloud & Agentforce workloads.
• Leverage account teams, services, customer success, education, and support resources to build and manage tasks beyond your scope of activities or expertise.
• Create, own, and execute a point-of-view on how key use cases can be accelerated into production.
• Navigate Data Cloud & Agentforce Product and Engineering teams for new product innovations, pilot programs, and upgrade needs.
• Provide internal and external updates on KPIs related to usage and customer health, covering important risks, product adoption, and use case progression.
• Develop mutual success plans with customers.
• Help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Data Cloud workloads.

• Experience: 7+ years in customer-facing solutioning for Data, Analytics, AI, and CRM.
• Technical Expertise: Full-stack technical qualifications (CRM, Data Architecture, AI/ML); experience managing C-Level technical relationships.
• Communication: Ability to drive C-level conversations, facilitate difficult discussions, and handle objections adeptly.
• Trusted Advisor: Proven success understanding customer motivations and driving business value; experience integrating complex data architectures.
• Customer Success: Experience in large, complex selling organisations.
• Industry Knowledge: Deep understanding of industry-specific use cases, data architectures, and integration patterns.
• Influence & Leadership: Persuasive verbal, written, presentation, and interpersonal skills that influence change in large organisations.
• Technological Awareness: Staying current with emerging marketing, rel="noopener noreferrer">Accommodations Request Form.
  
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