Contact Lens Coordinator - Brighton

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

1701 Lac de Ville Blvd, Brighton, New York, United States of America, 14618

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910133 Ophthalmology

Work Shift:

UR - Day (United States of America)

Range:

UR URCD 204 H

Compensation Range:

$19.47 - $25.77

Responsibilities:

Orders all contact lens and manage all contact lens responsibilities is regards to patient insurance, billing, payments, and scheduling at the Medical Center location as well as off-site locations of assigned areas. Travels to multiple locations, acting with a moderate amount of autonomy and independent decision making in support of contact lens responsibilities.

ESSENTIAL FUNCTIONS

• Orders all medical and specialty contact lenses by accurately specifying lens parameters to the lab. Verifies lens specifications on delivery prior to patient notification. Enters parameters and contact lens specifications into patients’ medical record upon arrival of all new orders. Maintains database of lenses ordered and received. Maintains contact lens room. Stocks trial kits and restocks inventory and disposes of expired inventory. Audits and orders trial lenses and all other contact lens supplies, including Medical Contact Lens supplies, as needed.
• Collects all contact lens charges from the patient and submits to billing department. Reconciles and process invoices with statements while monitoring credits, exchanges, and warranty period of orders.
• Obtains insurance benefit coverage details via phone or online insurance portals. Relays all aspects of out-of-pocket costs, as well as insurance coverage details, to patient. Writes up contact lens purchase agreements with out-of-pocket cost and insurance coverage for each patient. Works with patient to obtain signatures on agreements. Introduces patient to Financial Assistance through URMC and supplies application and instructions to patients. Serves as liaison between patient and FAP when bills are erroneously sent to patients. Confirms with patient charges for upcoming appointments and services performed to help accurate billing. Records all conversations regarding financial coverage and patients’ decision on proceeding with appointments for provider knowledge. Submits claims for coverage via online insurance portals and faxed forms.
• Answers correspondence and other inquiries. Calls patients to schedule appointments for contact lens pickup and schedules fitting with Optometrist. Confirms patient appointments and assists in ensuring patients arrive to correct location for exam. Serves as primary point of contact for patients regarding all questions surrounding medical and specialty contact lenses. Receives and submits all invoices to A/P and Finance for payment. Creates and maintains current purchase orders for vendors used in ordering.
• Processes lenses after arrival and prior to patient pick up, including cleaning and conditioning lenses, inspecting for breakage, defects, and warpage. Performs Insertion and Removal (I&R) training on contact lens patients. Educates patients on how to insert and remove contact lens, as well as proper contact lens care. Provides starter kits to patients with proper supplies for successful and safe wear of lenses. Provides lab cleaning of contact lenses upon request.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 1 year of customer service experience required
• Associate's degree preferred
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Self-motivated and organizational skills
• Proficiency with computers
• Demonstrates customer service, written, verbal and interpersonal skills

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.