Content Design Manager Senior

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Content Design Manager, you will be within PNC's Retail organization, supporting the Digital team. You will be based in Pittsburgh, PA, Cleveland, OH and Columbous, OH and Philadelphia, PA.

We're looking for a Content Designer to join PNC Bank's digital team. At PNC, you'll build digital solutions that help people achieve their financial goals so they can focus on everything else life brings. You'll be a key player in shaping product design and strategy by collaborating with content designers, experience designers, agile development teams, and core product team members. You'll use a strong, critical voice to deliver an engaging, consistent and accessible experience to our audiences.

In this role, you will:

• Support content creation and be a subject matter expert, working closely with other content designers and experience designers to apply your content design skills to an established product
• Identify problems and craft creative content solutions that educate and empower users
• Collaborate with other content designers to maintain and deliver content guidelines that provide consistent language and labeling across a range of touchpoints
• Collaborate with research partners and others to test and get feedback on content and experiences
• Help shape the role of content in the design process, and partner with product managers for legal, risk and compliance reviews

We think you could be successful if you:

• Are a natural collaborator and an excellent communicator
• Advocate for users and inspire a culture of design thinking
• Can handle multiple projects and deadlines
• Believe iteration is the best path to improvement and can adapt quickly to change
• Take initiative and act on opportunities for improvement
• Have working knowledge of design fundamentals in a digital space
• Love language and feel passionate about things like voice, style and grammar

Preferred qualifications:

• 1-2 years working in UX with foundational understanding of best practices and principles
• Experience working on user journeys (happy paths, sad paths, error states, etc.)
• An online portfolio, writing samples or published work
• Experience in or an understanding of agile development processes

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Lead content vision and strategy for digital experiences in partnership with design, product management, & technology leaders. Oversee strategy on delivering an engaging, consistent, and accessible experience to our audiences.
• Lead creative and holistic thinking across diverse product releases, platforms, and devices.
• Deliver a UX content vision, along with a plan for evolutionary, iterative updates that implements the larger vision over time.
• Lead UX content design reviews and review deliverables from content designers.
• Mentors and develops leaders among the team.
• Advise on strategy for integrating writing and content strategy into the digital product development process in partnership with design, product management, & technology leaders.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing

Competencies
Copywriting and Editing, Creativity, Decision Making and Critical Thinking, Design Thinking, Effective Communications, Group Facilitation, Influencing, Planning: Tactical, Strategic, Product Development Life Cycle, User Experience Design

Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $114,500.00 - $202,150.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 03/26/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.