Content Operations, Analyst

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Job
Responsible for working closely with cross-functional GCO and MKT teams to achieve high quality, efficient Ancillary content (promotional content, Images and descriptive metadata) delivery pipelines for the Streaming platforms, linear channels and Social Media. Tracking of Ancillary content creation and delivery status along with priority and deadline handling. Actively investigate methods to evolve process workflows to improve efficiency, increase creative opportunities, and maximize operational processes. This may entail researching and evaluating advanced technologies, as well as improving upon existing industry standards. Serve as primary Go-To resource for identifying and troubleshooting content delivery issues while providing immediate resolution, while developing long term sustainable solutions.

The Daily – Major Activities

• Warranting that all requested Ancillary contents are done and delivered in time. Tracking and providing feedback to the business regarding its progress. Alerting the business, the CoEs and tech teams when the planned demand exceeds the current operational capacity and proposing solutions

• Assess and triage Ancillary content delivery challenges and troubleshoot pressing issues, while providing immediate resolutions at front end, while managing root-cause analysis and delineating correlative tasks with operational teams to obtain valuable sustainable solutions

• Gather insights from current Ancillary content workflows review to ascertain bottlenecks, exposing strategic opportunities that yield efficiency gains and define optimization points

• Provide input to development teams to create tools that facilitate Ancillary content categorization visibility for prioritized processing to all teams involved in the content delivery workflow

• Work with cross-functional teams directly to understand and document their Ancillary content workflows through process maps, business process and media flow diagrams, and data flow diagrams and identify along with them innovative solutions for their process, taking into consideration the end-to-end process of all teams involved.

The Essentials

• Bachelor’s degree in Engineering, IT, Communications, Broadcasting or related field or equivalent working experience
• At least 5 years of experience in Media Companies
• Business acumen on media operation
• Ability to work on cross functional multi-cultural teams in a collaborative way
• Technical knowledge of media workflows and media formats
• Knowledge of postproduction workflows
• Bilingual in English and Spanish

The Nice to Haves

• Knowledge of user experience basic principles
• High analytical skills
• Ability to communicate in Portuguese

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.