The Contract Management Specialist is responsible for ensuring the accuracy, completeness, and governance of all Partnership Agreements (PAs) across the Global Customer Operations Hub. This role plays a critical part in maintaining alignment between contractual commitments, cost structures, headcount allocations, and stakeholder expectations.
The role oversees the full lifecycle of Partnership Agreements, including annual renewals, updates, validation with stakeholders, and quarterly One-Page Agreement (OPA) processing. This role works closely with Service Excellence Leaders, Hub Expansion teams, HR, and Finance Business Partners (FBPs) to ensure that all contractual data is accurate, current, and aligned with operational and financial requirements.
What will you do?
ESSENTIAL FUNCTIONS:
Partnership Agreement (PA) Management & Governance
- Maintain and manage all Partnership Agreements, ensuring they are accurate, updated, and aligned with the applicable fiscal year.
- Ensure all PAs reflect correct cost centers, stakeholders, scope of services, and agreed deliverables.
- Validate that headcount allocations are aligned with approved workforce plans and stakeholder requirements.
- Ensure proper version control, documentation, and accessibility of all PAs.
Annual PA Renewal & Updating Process
- Lead the annual Partnership Agreement renewal cycle for the upcoming fiscal year.
- Coordinate with stakeholders to update agreements based on:
- Cost changes and financial assumptions
- Actual headcount and workforce adjustments
- Updated stakeholder requirements or expectations
- Ensure all revisions are validated, documented, and approved within the defined timeline.
- Facilitate alignment discussions between stakeholders to resolve discrepancies or gaps.
Stakeholder Alignment & Validation
- Partner with Service Excellence Leaders, Hub Expansion Teams, and Finance Business Partners (FBPs) to validate all PA details.
- Ensure agreements are aligned with operational delivery models, expansion plans, and financial targets.
- Act as the central coordination point for all PA-related clarifications and approvals.
- Drive accountability for timely review and approval by all stakeholders.
Headcount & Cost Alignment Management
- Ensure that all PAs reflect accurate headcount allocation linked to agreed services and workload requirements.
- Validate cost structures, billing models, and financial assumptions in partnership with Finance.
- Monitor alignment between PA commitments and actual HC/cost movements, highlighting variances.
One-Page Agreement (OPA) Processing
- Prepare and process One-Page Agreements (OPA) on a quarterly basis for all active PAs.
- Ensure OPAs accurately reflect current operational, financial, and contractual updates.
- Secure timely approvals from all required stakeholders.
- Maintain proper documentation and audit trail for all OPA submissions.
Compliance, Accuracy & Audit Readiness
- Ensure all contracts and agreements comply with internal governance standards and audit requirements.
- Maintain accurate records and documentation for audit and review purposes.
- Identify risks, inconsistencies, or gaps in agreements and drive corrective actions.
Reporting & Insights
- Provide regular reports on PA status, renewal progress, OPA completion, and compliance metrics.
- Develop dashboards or trackers to ensure full visibility of contract lifecycle activities.
- Provide actionable insights to leadership on risks, delays, or misalignments.
SECONDARY FUNCTIONS:
- Support continuous improvement initiatives for contract management processes and tools.
- Contribute to standardization of PA templates, governance guidelines, and workflows.
- Assist in onboarding new business by ensuring timely creation and alignment of new PAs.
- Support offboarding processes by ensuring proper closure and documentation of agreements.
- Collaborate with Transformation or Excellence teams to improve efficiency and accuracy.
- Provide data support for financial planning, audits, and business reviews.
Who would be successful?
EDUCATION-MINIMUM REQUIRED LEVEL:
- Bachelor's degree in Business Administration, Finance, Accounting, Legal Studies, or related field.
EXPERIENCE-MINIMUM REQUIRED:
- 3-5 years of experience in contract management, financial operations, business operations, or similar roles.
- Experience managing agreements, contracts, or commercial documentation in a BPO or shared services environment.
- Strong familiarity with financial concepts such as cost allocation, budgeting, and headcount planning.
- Experience working with cross-functional stakeholders (HR, Finance, Operations).
KNOWLEDGE AND SKILLS 1-REQUIRED:
- Strong attention to detail and accuracy in documentation and data management.
- Excellent stakeholder management and coordination skills.
- Strong analytical and problem-solving capabilities.
- Proficiency in Excel and reporting tools; ability to manage large datasets.
- Strong organizational and time management skills, especially in deadline-driven environments.
KNOWLEDGE AND SKILLS 2-DESIRED BUT NOT ESSENTIAL:
- Experience with contract lifecycle management tools or ERP systems (SAP, Oracle, etc.).
- Knowledge of pricing models, commercial frameworks, or cost governance.
- Background in project management or process improvement methodologies.
- Familiarity with audit, compliance, or governance frameworks.
What's in it for me?
- Global family leave
- Comprehensive medical coverage for employee and dependents
- Worldwide Employee Stock Ownership
- Flexible work arrangement
- On-site gym
...and more!
Who will you report to? Global Customer Operations Hub Performance and Transformation Leader
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin,
ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
