Contract End Date - 30/04/2027
The Loyalty Coordinator plays a critical role in the delivery, management, and optimization of Astron Energy’s loyalty and rewards ecosystem. This includes the current AE Rewards programme, the UCount Rewards partnership, and any future customer propositions.
The role requires a highly motivated individual with strong analytical, financial, and coordination skills. Given the nature of loyalty operations, the role will at times require work beyond standard business hours to support campaign launches, partner deliverables, and operational issues. This is a small, high-performance team, offering direct exposure to senior executives within Astron Energy, and requires a strong commitment to excellence, accountability, and continuous skills development.
Key Responsibilities
Vendor & Partner Management
- Support day-to-day management of loyalty vendors, agencies, and service providers.
- Coordinate vendor onboarding, SLAs, performance tracking, and issue resolution.
- Act as an operational liaison with loyalty partners, including UCount Rewards.
Procurement & Commercial Support
- Support procurement activities including RFQs, purchase orders, approvals, and renewals.
- Assist with contract administration and compliance with internal governance processes.
CRM & Customer Management
- Support CRM-driven initiatives including campaign targeting, segmentation, and execution.
- Assist in managing customer journeys across acquisition, engagement, and retention.
- Support resolution of customer issues relating to rewards, vouchers, and campaign execution.
Finance & Budget Management
- Track budgets, forecasts, and actual spend across loyalty programmes and campaigns.
- Reconcile invoices and vendor costs, ensuring accuracy and cost control.
- Support monthly financial reporting and variance analysis.
Campaign Management
- Coordinate end-to-end execution of loyalty campaigns across AE Rewards and partner platforms.
- Support campaign planning, approvals, delivery timelines, and post-campaign reviews.
- Provide operational support during campaign launches, including after-hours support where required.
Reporting & Performance Analysis
- Prepare and maintain performance reporting for:
- UCount Rewards performance
- AE Rewards programme performance
- Campaign and tactical initiative performance
- Analyse performance data and identify trends, risks, and opportunities.
- Prepare concise, executive-ready reports and presentations.
Working Environment & Expectations
- Willingness and availability to work beyond standard working hours when required, particularly during campaign launches or critical operational periods.
- Operates in a small team environment, requiring a high degree of ownership, accountability, and adaptability.
- Regular interaction with senior executives, requiring professionalism, confidence, and strong communication skills.
- Demonstrates a continuous improvement mindset, actively developing skills and delivering work to a consistently high standard.
Minimum Requirements
Education & Qualifications
- Matric certificate or equivalent qualification is mandatory.
- A tertiary qualification (degree or diploma) in Marketing, Business, Finance, Commerce, Data Analytics, or a related field is advantageous but not mandatory.
- Valid South African driver’s license is required.
Experience
- Minimum of 2 years’ relevant work experience in retail, financial services, loyalty, CRM, analytics, or adjacent consulting roles.
- Practical, hands-on experience will be prioritized and carefully assessed over formal academic qualifications.
Technical & Professional Skills
- Strong proficiency in the Microsoft Office Suite, particularly Excel and PowerPoint.
- Strong numerical, analytical, and financial capability.
- Understanding of CRM systems, customer data, and campaign reporting.
- Strong organisational and execution skills across multiple workstreams.
Soft Skills & Personal Attributes
- High attention to detail and commitment to quality.
- Strong work ethic with a results-driven mindset.
- Ability to perform under pressure and meet tight deadlines.
- Strong stakeholder management and communication skills.
- Proactive, self-starting, and adaptable.
- High levels of integrity, discretion, and professionalism.
- Demonstrated hunger to learn, upskill, and continuously improve performance.
Why Join Astron Energy Loyalty
- Exposure to senior leadership and strategic decision-making.
- Opportunity to work across commercial, financial, data, and customer disciplines.
- Hands-on role in a high-impact, growing loyalty programme.
- Accelerated learning and development in a lean, high-performance team.
