Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Contracts Manager, APAC Legal Operations & Commercial Contracts

Genesys is seeking a Contracts Manager to support the APAC Commercial Legal team with sales-related legal intake, contract triage, routine negotiations, legal operations support, and commercial legal projects.

This role is suited to a commercially minded contracts professional who can exercise independent judgment, manage ambiguity, and move matters forward without waiting for every issue to be covered by a process. The successful candidate will work closely with Sales, Deal Desk, Privacy, Security, and Legal stakeholders across APAC and occasionally, globally.

Key responsibilities

• Triage and manage legal requests from APAC sales teams, including prioritization, issue-spotting, and escalation to counsel where appropriate.
• Review, negotiate, and coordinate routine commercial documents, including NDAs, order forms, amendments, and lower-risk customer contract terms.
• Apply approved legal positions and playbooks while exercising sound judgment on when a matter requires bespoke legal input.
• Support contract administration, intake management, matter tracking, approvals, signature processes, and legal operations reporting.
• Partner with the regional legal lead for APAC to improve workflows, templates, guidance notes, and self-service tools for Sales.
• Support regional commercial legal projects, including process improvements, contract remediation, policy rollouts, and cross-functional initiatives.
• Build trusted relationships with internal stakeholders by providing practical, timely, and commercially focused support.

Preferred experience

• 8+ years’ experience in contracts management, legal operations, commercial contracting, procurement contracts, or in-house legal support.
• Experience supporting technology, SaaS, cloud, outsourcing, telecommunications, financial services, or multinational sales teams.
• Strong judgment, prioritisation, stakeholder management, and written communication skills.
• Comfortable working across jurisdictions, time zones, and global approval frameworks.
• Familiarity with CLM tools, Salesforce, intake systems, e-signature platforms, and contract playbooks preferred.
• Legal qualification is helpful but not required.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.