Responsibilities:

• Develops and sustain long-term customer relationships while engaging customers at all levels, include senior levels of the customers organization to drive optimal experience.

• Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal Cencora stakeholders to effectively service the customer.

• Provides onsite customer support, acts as a liaison, and point of escalation for health system in working collaboratively with Cencora. (e.g., onboarding/offboarding, conversion activities, and process/policy/technology changes).

• Serves as the on-site subject matter expert (SME) for Cencora Ordering platforms and associated report generation and interpretation. Responsible for discussing new enhancements and functionality that will benefit the customer.

• Partners appropriately with external client representatives and internal Cencora support to ensure business goals are aligned and tracked.

• Meets with Client stakeholders to establish mutually agreed upon timelines for reporting, metrics and progress updates.

• Participates in regularly required service compliance training. Completes all training on time.

• Delivers regular updates to Client on resolved issues and status of critical backordered items. Reviews Cencora purchasing reports as well as pharmacy system reports for opportunities and summarizes into concise data for review by Client and Cencora leadership.

• Participates in projects focused on Client saving initiatives such as GPO, contract optimization, and/or inventory optimization. Discuss Cencora clinical solutions to client where applicable.

• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives/milestones

• Performs related duties as assigned.

• Responsible for managing the following metrics for the client:

• Allocation tracking reports

• Backorder reports

• Contract compliance reports

• Generic conversion opportunity reports

• 340B savings reports (where applicable)

• Quarterly business review

• Savings opportunity reports

Normally requires broad training in fields such as pharmaceutical purchasing, pharmacy technician, supply chain, or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education. Pharmacy technician certification and/or experience as a pharmaceutical buyer highly preferred. Normally requires 2 plus years of experience within a pharmacy or healthcare finance department.

Knowledge and Skills:

• Strong verbal and written communication, strategic planning, and project management skills

• Ability to communicate effectively both orally and in writing; able to present information professionally and effectively to customers, associates, and management.

• Strong customer service skills

• Analytical and process-oriented mindset

• Comfortable working across multiple departments in a deadline-driven environment

• Strong time management skills; ability to schedule customer appointments in advance

• Good understanding of specific business segment