The Field Services Representative Team Manager is responsible to ensuring services delivered to Customers, on time with highest quality standard, and in the defined budget.
The Cooling Principal is responsible for level 2 engineering support, and to be the technical expert on site
Activities and areas of responsibility
Safety & Cyber security
q Foster "Safety first" culture among the team by leading by example, deploying all set of safety policies and procedures implementations + conduct himself all required safety audits. Is responsible to ensure that every mission is delivered in perfect safe conditions and if needed requires adjustments from the customer
q Ensure his team Cyber security is fully compliant and report any incident.
Execution
q Manage the planning and coordination of the intervention
q Ensure high level customers satisfaction and FSR SE signature (Branding / technical level / communication/promote Digital Services offers)
q Responsible for the quality, repair FSB implementation and warranty customers support
q Ensure compliance with "Issue to Prevention" process for supply chain and quality issue detected on field
q Ensure that each FSR is complying with all administrative processes: time sheet adherence , Field Services Reporting, overtime and travel time control
q Foster FSR Business Generation capabilities by promoting their activity of Business Opportunity Detection (FSR Lead Generation, Install Base tracking... ) while being on the field
q Ensure full adoption and utilization digital tools Servicesmax Go, onsite, clocking, Tipi...
q Deploy Annual Execution Plan and FS lean initiatives to support country services P&L performance.
q
Technical Support (L2)
- q . Drive technical excellence by leading electromechanical and electrotechnology initiatives across R&D centers
q Define specialty standards and lead transformation projects that influence multiple Lines of Business
q Guide offer creation teams and contribute to strategic technology roadmaps
q Manage system integration challenges and resolve complex performance optimization issues
q Collaborate with worldwide specialists to establish best design practices and tools
Main interactions
FSR, Operations Director, Safety Leader, Customer Satisfaction Champion, Planners, Customers, FS HR, FS finance Leader, FSVP, Tendering Leader, Sales Manager.
Key Success Factors
- Proven track record in electromechanical systems design and integration
- Demonstrated ability to lead cross-functional engineering teams and influence technical direction
- Strong expertise in system analysis and requirements definition
- Excellence in managing complex technical projects and driving innovation
- Outstanding communication skills to collaborate with global specialist net
- Performance measurement (KPI'S)
- Safety and cyber security KPI: Consolidate PPE assessment/budget and implementation
- CS&Q KPI: NSS (onsite repair and get quotation ) / reduction time spend on repair and warranty
- Productivity Kpis optimization (Utilization Rate /Timesheet adherence/Overt time rate/WO time validation / hourly rate optimization/under absorption/ change orders / Lead generation)
- People engagement and Attrition rate
Technical skills improvement: training needs, budget and implementation
- Associate Degree
- Managerial experience
- Field Services Experience
- English language would be a plus.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
