Core Supervisor 预定通讯部主管

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.

About the role

Core Supervisor is responsible for the execution of the Core Department’s policies and procedures (MOS) and manage the daily operation in the absence of managers. Manages the activities of the Core GRO.
预定通讯主管负责执行预定通讯部门的政策和程序（MOS）以及在没有经理的情况下， 管理日常操作。管理预定通讯专员的工作。

What you will do

The ability to conduct training for new staff, organize refreshment training sessions and provide timely feedback to Core staff. Update training materials whenever necessary.
The ability to handle guest complaints keeping senior management well informed of any problems and action taken.
The ability to maintain reservation standards, work quickly in a high-pressure environment and ability to handle stress.
Display a high level of integrity and professionalism at all times in dealing with external guests and employees.
Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
具备新员工培训能力，组织唤新培训课程并及时反馈给预定通讯专员。在必要时更新培训资料。
处理客诉的能力，确保酒店高管可以很好的了解问题并采取行动。
保持预定标准的能力，在高压下处理压力并快速工作的能力。
在处理外部客人和员工（问题）时，表现出高度的诚信和专业精神。
确保所有与客人的互动都是专业的，并遵守酒店的政策和程序。

What you bring

Proficient in verbal/written English, proficiency in another language is preferable
Pleasant and professional telephone manner
Previous experience in Rooms Division or Sales and Marketing
Previous reservations and training experience is an asset
Strong Customer Service, Multi-tasking, and Communication Skills。
Knowledge of Opera Property Management System
熟练的英语口语/书写能力，熟练使用另一种语言者优先。
愉悦且专业的电话礼仪。
具备房务部或者市场销售部门的工作经验。
具备预定以及培训经验。
很强的对客服务意识，多任务处理以及沟通技巧。
Opera 管理系统的知识。

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
具有竞争力的薪资、工资以及全面的福利
优质的培训与发展机会
在全球所有四季酒店住宿可享受员工折扣
员工制服可享受免费干洗服务
免费员工餐

Schedule & Hours:

Flexible.
灵活排班

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