Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary
The Workplace Experience Associate is a vital member of the CRE organization, responsible for providing an exceptional customer experience that delights all visitors and employees. As a representative of Equinix and the CRE organization, this role will play a crucial role in creating an environment that is welcoming, professional and reflects our company values. This role will report to the regional CRE Manager.
Responsibilities
Welcome Desk
- Cover the Welcome Desk during business hours, providing a welcoming experience for customers and guests, ensure they're promptly signed in and badged in accordance with Equinix's guest policy
- Greet visitors and employees, CRE's customers, engaging in conversation upon arrival and departure
- Take good care of the Welcome Desk/reception area, making sure it's clean and well maintained and no deliveries are left unattended
Safety
- Make the safety of our customers your first priority
- Know and be able to implement emergency response plans
- Ensure all employees badge in, no tailgating
- Escalate safety concerns as appropriate
- Coordinate visitor check-ins (badging) and security procedures using the Envoy visitor management
Courtesy
- Cultivate a positive vibe through fun and engaging activities at the front desk
- Provide surprise and delight customer opportunities to create a great workplace experience
- Turn the office into a community through activities and interactions that bring people together
- Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies and catering for All Hands events
- Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed
- Provide direction and information to visitors (employees, customers, guests) to help acclimate them to the office and surrounding area
- Ensure timely and professional responses/communications to internal and external stakeholders
- Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to correct department, ensuring no dead-ends
- Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette. Support new hires, with support and guidance on CRE services and a warm hand-off to other teams that can provide support (e.g. IT)
Community
- Develop and execute internal communication strategies, disseminating important information and fostering employee engagement through a variety of communication channels
- Act as a conduit for interdepartmental communication, facilitating cohesion and collaboration
- Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools
- Ownership of onsite event planning and execution, ensuring seamless experiences for all attendees
- Capture through photos moments to promote organizational culture and camaraderie
- Create marketing materials and promotional efforts, leveraging social platforms to generate excitement
- Manage event logistics and budgets meticulously, maximizing resources while delivering memorable experiences
- Gather post event feedback for future event enhancement
Qualifications- Customer facing experience is essential and hospitality background a must
- 5 years of experience preferred
- Bachelor's degree
- Excellent verbal and written English and communication skills, social media savvy
- Outstanding interpersonal and multi-tasking skills are required
- Adept at dealing with difficult customers or situations, ensuring a successful outcome for both the customer and CRE
- Skilled at developing personal relationships with customers, peers and business partners
The targeted pay range for this position in the following location is / locations are:
United States - Dallas Infomart Office DAI : 61,200 - 91,800 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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