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Job Summary
The Counsel, Cable Legal Compliance, role is responsible for building and operationalizing a best-in-class compliance program across various substantive areas, tailored to Comcast’s businesses and organization, as well as handling and managing day-to-day compliance issues as they arise. The role will be responsible for providing strategic legal advice and counseling on consumer-facing issues, including telephone and email compliance, identity verification and authentication, consumer risk assessments (including credit screenings), and collection activities. This position involves regular interaction with Comcast leadership and business stakeholders and requires the ability to work with considerable autonomy. The successful candidate will be a highly skilled, law-firm- or government-trained lawyer with significant experience providing regulatory advice in the areas of consumer protection and consumer communications. This is a business-facing role for a confident, proactive, strategic lawyer who can independently manage highly diverse work and demands from all levels of the organization in an efficient and practical manner. The position reports to the Vice President & Senior Deputy General Counsel, Deputy Compliance Officer, Cable Legal Compliance.
Job Description
Role Description
- Provide guidance and advice to internal stakeholders (e.g., Finance, Digital Experience, Customer Experience Strategy & Operations, and Product teams) on consumer-facing regulatory matters, including compliance with the Telephone Consumer Protection Act (“TCPA”), CAN-SPAM Act, Fair Credit Reporting Act (“FCRA”), Fair Debt Collection Practices Act (“FDCPA”), Unfair and Deceptive Acts and/or Practices (“UDAAP”) laws, and related state laws (collectively “Consumer Laws”). Identify potential risks for mitigation; remain current on relevant laws and regulations, guidelines, and best practices, and provide updates to relevant stakeholders as needed.
- Develop action plans to address risk and comply with new legal requirements in the Consumer Laws space. Translate legal requirements into functional business requirements and assist impacted teams with implementation.
- Update existing internal policies and procedures addressing compliance with Consumer Laws and communicate updates to impacted teams across the organization.
- Develop and lead training sessions regarding Consumer-Law-related topics.
- Review consumer complaints regarding Consumer Laws, perform root cause analysis, and identify potential business improvements related to consumer complaints.
- Provide legal analysis of legislative, regulatory, and advocacy materials in support of Government Affairs activities.
Job Requirements
- Requires minimum 4–6 years of legal experience at a large firm, government agency, or corporation in a regulatory or compliance role.
- Knowledge of and experience with US federal and state Consumer Laws, including the TCPA, CAN-SPAM Act, FCRA, FDCPA, and UDAAP laws. Knowledge of and experience with US federal and state Consumer Law regulators, including, for example, the Federal Trade Commission, Consumer Financial Protection Bureau, and state attorneys general.
- Ability to think strategically to analyze and resolve issues proactively, independently, effectively, and efficiently and to build collaborative relationships with senior management, business leaders, legal, and others, while managing shifting priorities.
- Exceptional organizational skills, problem-solving abilities, and attention to detail.
- Proficient in leveraging technology and AI-powered tools to enhance legal research, compliance monitoring, and day-to-day workflows.
- Forward-thinking mindset with a demonstrated ability to streamline processes, identify automation opportunities, and drive operational efficiencies within a legal or compliance function.
- Clear, concise, and persuasive oral and written communicator.
- Member of a state bar in good standing, with the ability to obtain a limited in-house bar license in Pennsylvania.
Core Responsibilities
- Provides legal counsel regarding Consumer Laws. Dispenses legal knowledge and expertise impacting business operations. Works closely with consumer-facing management and staff.
- Performs legal research when and as necessary to resolve complex legal issues and determine the appropriate course of action regarding a particular issue/case. Consults with and supervises outside counsel to develop legal strategies and resolve issues in routine matters.
- Operates with a moderate level of supervision with no direct management responsibilities.
- Carries out/performs duties consistent with strategic plans and directives as determined by more senior level management and attorneys.
- Consistent exercise of sound judgment and discretion in all matters.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Compliance Governance, Legal Practices, Relationship Management, Strategizing
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Juris Doctor
Certifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
